TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JustCall

    Score6.3 out of 10
    Small Businesses (1-50 employees)
    JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS…

    $78

    per month for 2 users (minimum)

    OpenPhone

    Score9.3 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    JustCallOpenPhone
    Editions & Modules
    AI Communication Suite - Team
    $39
    per month per user (2 minimum)
    AI Communication Suite - Pro
    $69
    per month per user (2 minimum)
    AI Communication Suite - Pro Plus
    $109
    per month per user (2 minimum)
    Sales Suite - SalesPro
    Custom Pricing
    per year
    AI Communication Suite - Business
    Custom Pricing
    (10 user minimum)
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    JustCallOpenPhone
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription.Discounts available for annual pricing.
    More Pricing Information
    Community Pulse
    JustCallOpenPhone
    Considered Both Products
    SaaS Labs
    No answer on this topic
    OpenPhone
    Chose OpenPhone
    The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    JustCallOpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of JustCall and OpenPhone
    Feature
    JustCall
    4.7
    8 Ratings
    OpenPhone
    5.8
    5 Ratings
    Multi-level Interactive Voice Response (IVR)3.38 Ratings4.65 Ratings
    Call reports5.08 Ratings4.64 Ratings
    Directory of employee names5.86 Ratings7.24 Ratings
    Hosted PBX00 Ratings4.64 Ratings
    User templates00 Ratings8.14 Ratings
    Call Management
    Comparison of Call Management features of JustCall and OpenPhone
    Feature
    JustCall
    6.1
    8 Ratings
    OpenPhone
    7.6
    9 Ratings
    Answering rules5.88 Ratings7.26 Ratings
    Call recording5.87 Ratings7.28 Ratings
    Call park7.57 Ratings7.25 Ratings
    Call screening5.87 Ratings7.27 Ratings
    Message alerts5.87 Ratings9.07 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of JustCall and OpenPhone
    Feature
    JustCall
    5.8
    7 Ratings
    OpenPhone
    5.8
    10 Ratings
    Audio conferencing5.87 Ratings4.65 Ratings
    Video conferencing00 Ratings4.62 Ratings
    Video screen sharing00 Ratings5.01 Ratings
    Instant messaging00 Ratings9.010 Ratings
    Mobile apps
    Comparison of Mobile apps features of JustCall and OpenPhone
    Feature
    JustCall
    5.8
    6 Ratings
    OpenPhone
    5.9
    10 Ratings
    Mobile app for iOS5.85 Ratings4.610 Ratings
    Mobile app for Android5.86 Ratings7.25 Ratings
    User Ratings
    JustCallOpenPhone
    Likelihood to Recommend
    5.8
    (8 ratings)
    9.0
    (10 ratings)
    Usability
    4.0
    (1 ratings)
    7.2
    (2 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)