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JustCall vs. Talkdesk

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JustCall

21 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JustCall

    Score6.3 out of 10
    Small Businesses (1-50 employees)
    		JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS…

    $78

    per month for 2 users (minimum)

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    JustCallTalkdesk
    Editions & Modules
    AI Communication Suite - Team
    $39
    per month per user (2 minimum)
    AI Communication Suite - Pro
    $69
    per month per user (2 minimum)
    AI Communication Suite - Pro Plus
    $109
    per month per user (2 minimum)
    Sales Suite - SalesPro
    Custom Pricing
    per year
    AI Communication Suite - Business
    Custom Pricing
    (10 user minimum)
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    JustCallTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription.*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    JustCallTalkdesk
    Considered Both Products
    SaaS Labs
    Dinesh Kumar
    Lead Generation Executive in Information Technology at Springbord (Information Technology & Services, 201-500 employees)
    Chose JustCall
    Main problem with Talkdesk was we cannot reach customer care when we need in difficult times but JustCall we get immediate response from their side and also they want time to solve our payment issue but they allow us to call until that issue was over even though mistake was our …
    Incentivized
    Talkdesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    JustCallTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of JustCall and Talkdesk
    Feature
    JustCall
    4.7
    8 Ratings
    Talkdesk
    -
    Ratings
    Multi-level Interactive Voice Response (IVR)3.38 Ratings00 Ratings
    Call reports5.08 Ratings00 Ratings
    Directory of employee names5.86 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of JustCall and Talkdesk
    Feature
    JustCall
    6.1
    8 Ratings
    Talkdesk
    -
    Ratings
    Answering rules5.88 Ratings00 Ratings
    Call recording5.87 Ratings00 Ratings
    Call park7.57 Ratings00 Ratings
    Call screening5.87 Ratings00 Ratings
    Message alerts5.87 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of JustCall and Talkdesk
    Feature
    JustCall
    5.8
    7 Ratings
    Talkdesk
    -
    Ratings
    Audio conferencing5.87 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of JustCall and Talkdesk
    Feature
    JustCall
    5.8
    6 Ratings
    Talkdesk
    -
    Ratings
    Mobile app for iOS5.85 Ratings00 Ratings
    Mobile app for Android5.86 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of JustCall and Talkdesk
    Feature
    JustCall
    -
    Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.1213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.6305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of JustCall and Talkdesk
    Feature
    JustCall
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.1299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings8.0230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    JustCallTalkdesk
    Likelihood to Recommend
    5.8
    (8 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (37 ratings)
    Usability
    4.0
    (1 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)