KANA Express, discontinued vs. Medallia
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 KANA Express, discontinued | Score3.3 out of 10 | N/A | Verint Express (formerly KANA Express) was a cloud-based multi-channel customer engagement / experience platform that was owned and supported by Verint since that company's 2014 acquisition of KANA Software. The product has since been discontinued. | N/A |
 Medallia | Score8 out of 10 | N/A | Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time. | N/A |
| KANA Express, discontinued | Medallia | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| KANA Express, discontinued | Medallia | |
|---|---|---|
| Likelihood to Recommend | 3.0 | 9.2 |
| Usability | - | 9.0 |
| Support Rating | - | 7.0 |