Kayako vs. Smartsupp
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kayako | Score6.9 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
 Smartsupp | Score9.3 out of 10 | N/A | Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics. | $20 per month |
| Kayako | Smartsupp | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Chat Analytics and Reports |
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| Kayako | Smartsupp | |
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| Likelihood to Recommend | 1.0 | 7.9 |
| Likelihood to Renew | 7.8 | - |
| Usability | 10.0 | 8.1 |
| Availability | 7.5 | - |
| Support Rating | 2.1 | - |
| Implementation Rating | 9.0 | - |