Gainsight Customer Communities vs. Khoros Communities

Gainsight Customer Communities

6 Reviews and Ratings

Khoros Communities

162 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight Customer Communities	Score9 out of 10	Mid-Size Companies (51-1,000 employees)	Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.	N/A
Khoros Communities	Score8.2 out of 10	Enterprise companies (1,001+ employees)	Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.	N/A

Pricing

Gainsight Customer Communities

Khoros Communities

No answers on this topic

No answers on this topic

Pricing Offerings
Gainsight Customer Communities	Khoros Communities
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Required

No setup fee

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Pricing is variable based on the needs of the customer.

Community Pulse
Key User Insights
	Gainsight Customer Communities	Khoros Communities
Considered Both Products	Gainsight Verified User Chose Gainsight Customer Communities Gainsight was the best combination of features, service, and price. HL/Vanilla ultimately did not impress, and Khoros was more effort than our small team could manage. Incentivized Helpful? Verified User Chose Gainsight Customer Communities Gainsight CC was a clear winner for us. Khoros was second, but we eliminated it from consideration due to cost and how hard it is to implement. Verint is a great platform, but lacks integrations. Circle is more of a small community platform and better suited to communities … Incentivized Helpful?	Khoros (Formerly Spredfast + Lithium) Verified User Chose Khoros Communities Khoros is an enterprise platform and that was something our company needed. While other softwares have made things easier on the front end, they don't all have the depth and customization of tools that Khoros does, and that is important to us at this point in the game. If you … Incentivized Helpful? Verified User Chose Khoros Communities Khoros was a better solution and we had a better commercial proposal. Incentivized Helpful? Verified User Chose Khoros Communities Far much more complete tool overall for communities Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Gainsight Customer Communities	Khoros Communities
Likelihood to Recommend	9.0 (2 ratings)	8.5 (94 ratings)
Likelihood to Renew	- (0 ratings)	5.8 (7 ratings)
Usability	- (0 ratings)	8.0 (3 ratings)
Availability	- (0 ratings)	9.0 (1 ratings)
Support Rating	- (0 ratings)	5.0 (5 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Online Training	- (0 ratings)	4.5 (2 ratings)
Implementation Rating	- (0 ratings)	8.0 (2 ratings)
Ease of integration	- (0 ratings)	9.0 (2 ratings)
Product Scalability	- (0 ratings)	8.5 (85 ratings)