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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Kustomer

    Score8.7 out of 10
    N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    Gladly CX PlatformKustomer
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    Gladly CX PlatformKustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Community Pulse
    Gladly CX PlatformKustomer
    Considered Both Products
    Gladly Software
    No answer on this topic
    Kustomer, LLC
    Chose Kustomer
    I find it baffling how little data can be stored or associated with a customer in many other systems, and how difficult that can be to set up. It is fine if you already have a robust CDP that you can hook up and use to power your CRM, but it is rare that an organization has the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Gladly CX PlatformKustomer
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Kustomer
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets5.02 Ratings8.017 Ratings
    Expert directory10.01 Ratings8.314 Ratings
    ITSM collaboration and documentation10.02 Ratings8.013 Ratings
    Ticket creation and submission10.01 Ratings8.018 Ratings
    Ticket response5.01 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Kustomer
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base10.01 Ratings8.014 Ratings
    Internal knowledge base10.01 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Kustomer
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Kustomer
    8.0
    18 Ratings
    IVR10.02 Ratings8.310 Ratings
    Social integration10.02 Ratings7.314 Ratings
    Email support10.02 Ratings10.018 Ratings
    Help Desk CRM integration10.02 Ratings6.013 Ratings
    Customer portal00 Ratings8.611 Ratings
    User Ratings
    Gladly CX PlatformKustomer
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)