TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    LiveChat

    Score9.4 out of 10
    Small Businesses (1-50 employees)
    LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…

    $20

    per month per user

    Pricing
    KustomerLiveChat
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Starter
    $20
    per month, billed annually per user
    Team
    $41
    per month, billed annually per user
    Busniess
    $59
    per month, billed annually per user
    Enterprise
    Request Quote from Sales
    Offerings
    Pricing Offerings
    KustomerLiveChat
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.—
    More Pricing Information
    Community Pulse
    KustomerLiveChat
    Considered Both Products
    Kustomer, LLC
    Chose Kustomer
    Kustomer is far more scalable and flexible than Zendesk, and it provides a real omni-channel experience far from the "Zendesk for mails, Zendesk Chat for chats" we were used to. On the automation and customisation features, it gets even clearer how Kustomer can deal with a lot …
    Incentivized
    Chose Kustomer
    I've used Desk and other platforms in the past and none of them are as interactive or user friendly as Kustomer.
    Incentivized
    LiveChat
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    KustomerLiveChat
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and LiveChat
    Feature
    Kustomer
    8.1
    18 Ratings
    LiveChat
    -
    Ratings
    Organize and prioritize service tickets8.017 Ratings00 Ratings
    Expert directory8.314 Ratings00 Ratings
    Subscription-based notifications8.513 Ratings00 Ratings
    ITSM collaboration and documentation8.013 Ratings00 Ratings
    Ticket creation and submission8.018 Ratings00 Ratings
    Ticket response8.018 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and LiveChat
    Feature
    Kustomer
    8.5
    14 Ratings
    LiveChat
    -
    Ratings
    External knowledge base8.014 Ratings00 Ratings
    Internal knowledge base9.014 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and LiveChat
    Feature
    Kustomer
    8.0
    18 Ratings
    LiveChat
    -
    Ratings
    Customer portal8.611 Ratings00 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings00 Ratings
    Email support10.018 Ratings00 Ratings
    Help Desk CRM integration6.013 Ratings00 Ratings
    User Ratings
    KustomerLiveChat
    Likelihood to Recommend
    9.0
    (39 ratings)
    8.0
    (43 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (7 ratings)
    7.3
    (3 ratings)
    In-Person Training
    7.6
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)