Kustomer vs. Pipedrive
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Pipedrive | Score8.6 out of 10 | N/A | Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales. | $24 per month per seat |
| Kustomer | Pipedrive | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | Monthly plans are available. The Essentials monthly plan at $24 per month. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Kustomer | Pipedrive | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Social CRM | ||||||||||||||||||||||||||||||||
| Integrations with 3rd-party Software |
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| Platform |
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| Kustomer | Pipedrive | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 7.6 |
| Likelihood to Renew | 7.9 | 8.0 |
| Usability | 10.0 | 9.7 |
| Availability | 9.1 | 8.2 |
| Performance | 6.4 | - |
| Support Rating | 9.4 | 8.5 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 7.9 | 8.2 |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |