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Kustomer vs. Sugar Sell (SugarCRM)

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Kustomer

68 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Sugar Sell (SugarCRM)

    Score5.2 out of 10
    		N/ASugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

    $19

    per month per user (3 users minimum, billed annually)

    Pricing
    KustomerSugar Sell (SugarCRM)
    Editions & Modules
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Essentials
    $19
    per month (billed annually) per user (3 user minimum, 9 user maximum)
    Standard
    $59
    per month (billed annually) per user (10 User Minimum)
    Advanced
    $85
    per month (billed annually) per user (10 user minimum)
    Premier
    $135
    per month (billed annually) per user (10 user minimum)
    Offerings
    Pricing Offerings
    KustomerSugar Sell (SugarCRM)
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans require an annual subscription and 8 users minimum.—
    More Pricing Information
    Features
    KustomerSugar Sell (SugarCRM)
    Incident and problem management
    Comparison of Incident and problem management features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    8.1
    18 Ratings
    Sugar Sell (SugarCRM)
    -
    Ratings
    Organize and prioritize service tickets8.017 Ratings00 Ratings
    Expert directory8.314 Ratings00 Ratings
    Subscription-based notifications8.513 Ratings00 Ratings
    ITSM collaboration and documentation8.013 Ratings00 Ratings
    Ticket creation and submission8.018 Ratings00 Ratings
    Ticket response8.018 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    8.5
    14 Ratings
    Sugar Sell (SugarCRM)
    -
    Ratings
    External knowledge base8.014 Ratings00 Ratings
    Internal knowledge base9.014 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    8.0
    18 Ratings
    Sugar Sell (SugarCRM)
    -
    Ratings
    Customer portal8.611 Ratings00 Ratings
    IVR8.310 Ratings00 Ratings
    Social integration7.314 Ratings00 Ratings
    Email support10.018 Ratings00 Ratings
    Help Desk CRM integration6.013 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.8
    33 Ratings
    Customer data management / contact management00 Ratings5.032 Ratings
    Workflow management00 Ratings6.028 Ratings
    Territory management00 Ratings6.026 Ratings
    Opportunity management00 Ratings7.026 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.029 Ratings
    Contract management00 Ratings3.026 Ratings
    Quote & order management00 Ratings4.024 Ratings
    Interaction tracking00 Ratings3.030 Ratings
    Channel / partner relationship management00 Ratings2.025 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    2.3
    24 Ratings
    Case management00 Ratings3.024 Ratings
    Call center management00 Ratings2.019 Ratings
    Help desk management00 Ratings2.017 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    25 Ratings
    Lead management00 Ratings6.022 Ratings
    Email marketing00 Ratings5.023 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    28 Ratings
    Task management00 Ratings4.026 Ratings
    Billing and invoicing management00 Ratings3.018 Ratings
    Reporting00 Ratings2.024 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.3
    28 Ratings
    Forecasting00 Ratings3.024 Ratings
    Pipeline visualization00 Ratings2.025 Ratings
    Customizable reports00 Ratings5.027 Ratings
    Customization
    Comparison of Customization features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    29 Ratings
    Custom fields00 Ratings6.029 Ratings
    Custom objects00 Ratings5.026 Ratings
    Scripting environment00 Ratings6.019 Ratings
    API for custom integration00 Ratings5.025 Ratings
    Security
    Comparison of Security features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    27 Ratings
    Single sign-on capability00 Ratings5.021 Ratings
    Role-based user permissions00 Ratings6.026 Ratings
    Social CRM
    Comparison of Social CRM features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    19 Ratings
    Social data00 Ratings3.019 Ratings
    Social engagement00 Ratings3.016 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.5
    19 Ratings
    Marketing automation00 Ratings5.019 Ratings
    Compensation management00 Ratings4.013 Ratings
    Platform
    Comparison of Platform features of Kustomer and Sugar Sell (SugarCRM)
    Feature
    Kustomer
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.0
    20 Ratings
    Mobile access00 Ratings4.020 Ratings
    User Ratings
    KustomerSugar Sell (SugarCRM)
    Likelihood to Recommend
    9.0
    (39 ratings)
    2.0
    (59 ratings)
    Likelihood to Renew
    7.9
    (2 ratings)
    8.2
    (26 ratings)
    Usability
    10.0
    (5 ratings)
    3.0
    (10 ratings)
    Availability
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    6.4
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.4
    (7 ratings)
    9.1
    (12 ratings)
    In-Person Training
    7.6
    (2 ratings)
    9.0
    (1 ratings)
    Online Training
    8.3
    (2 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    7.9
    (2 ratings)
    9.0
    (3 ratings)
    Configurability
    7.9
    (2 ratings)
    10.0
    (1 ratings)
    Ease of integration
    7.2
    (2 ratings)
    10.0
    (2 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    8.7
    (2 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    9.0
    (1 ratings)