Kustomer vs. TeamSupport
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| Kustomer | TeamSupport | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | Pricing is based on annual billing | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kustomer | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 7.3 |
| Likelihood to Renew | 7.9 | 10.0 |
| Usability | 10.0 | 8.9 |
| Availability | 9.1 | 1.8 |
| Performance | 6.4 | 7.3 |
| Support Rating | 9.4 | 9.3 |
| In-Person Training | 7.6 | 6.4 |
| Online Training | 8.3 | 7.7 |
| Implementation Rating | 7.9 | 7.5 |
| Configurability | 7.9 | - |
| Ease of integration | 7.2 | - |
| Product Scalability | 9.1 | 1.0 |
| Vendor post-sale | 8.7 | - |
| Vendor pre-sale | 9.1 | - |