Kustomer vs. TeamWave

Kustomer

68 Reviews and Ratings

TeamWave

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kustomer	Score8.7 out of 10	N/A	Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.	$89 per month per user
TeamWave	Score6 out of 10	N/A	TeamWave offers a way to manage sales, projects, team, clients and marketing on a single platform. It is a work management software for small businesses, with features encompassing project management and CRM capabilities.	$39 per month

Pricing

Kustomer

TeamWave

Enterprise: $89
per month, per user
Ultimate: $139
per month, per user

Starter: $39
per month
Pro: $66
per month
Business: $199
per month

Pricing Offerings
Kustomer	TeamWave
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

All plans require an annual subscription and 8 users minimum.

—

Features

Kustomer

TeamWave

Comparison of Incident and problem management features of Kustomer and TeamWave
Feature	Kustomer 8.1 18 Ratings	TeamWave - Ratings
Organize and prioritize service tickets	8.017 Ratings	00 Ratings
Expert directory	8.314 Ratings	00 Ratings
Subscription-based notifications	8.513 Ratings	00 Ratings
ITSM collaboration and documentation	8.013 Ratings	00 Ratings
Ticket creation and submission	8.018 Ratings	00 Ratings
Ticket response	8.018 Ratings	00 Ratings

Comparison of Self Help Community features of Kustomer and TeamWave
Feature	Kustomer 8.5 14 Ratings	TeamWave - Ratings
External knowledge base	8.014 Ratings	00 Ratings
Internal knowledge base	9.014 Ratings	00 Ratings

Comparison of Multi-Channel Help features of Kustomer and TeamWave
Feature	Kustomer 8.0 18 Ratings	TeamWave - Ratings
Customer portal	8.611 Ratings	00 Ratings
IVR	8.310 Ratings	00 Ratings
Social integration	7.314 Ratings	00 Ratings
Email support	10.018 Ratings	00 Ratings
Help Desk CRM integration	6.013 Ratings	00 Ratings

Comparison of Sales Force Automation features of Kustomer and TeamWave
Feature	Kustomer - Ratings	TeamWave 8.0 1 Ratings
Customer data management / contact management	00 Ratings	10.01 Ratings
Workflow management	00 Ratings	6.01 Ratings
Opportunity management	00 Ratings	10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	6.01 Ratings

Comparison of CRM Project Management features of Kustomer and TeamWave
Feature	Kustomer - Ratings	TeamWave 8.0 1 Ratings
Task management	00 Ratings	10.01 Ratings
Billing and invoicing management	00 Ratings	8.01 Ratings
Reporting	00 Ratings	6.01 Ratings

Comparison of CRM Reporting & Analytics features of Kustomer and TeamWave
Feature	Kustomer - Ratings	TeamWave 6.0 1 Ratings
Forecasting	00 Ratings	5.01 Ratings
Pipeline visualization	00 Ratings	9.01 Ratings
Customizable reports	00 Ratings	4.01 Ratings

Comparison of Customization features of Kustomer and TeamWave
Feature	Kustomer - Ratings	TeamWave 6.0 1 Ratings
Custom fields	00 Ratings	7.01 Ratings
API for custom integration	00 Ratings	5.01 Ratings

Comparison of Platform features of Kustomer and TeamWave
Feature	Kustomer - Ratings	TeamWave 3.0 1 Ratings
Mobile access	00 Ratings	3.01 Ratings

User Ratings
	Kustomer	TeamWave
Likelihood to Recommend	9.0 (39 ratings)	8.0 (1 ratings)
Likelihood to Renew	7.9 (2 ratings)	- (0 ratings)
Usability	10.0 (5 ratings)	8.0 (1 ratings)
Availability	9.1 (2 ratings)	- (0 ratings)
Performance	6.4 (2 ratings)	- (0 ratings)
Support Rating	9.4 (7 ratings)	10.0 (1 ratings)
In-Person Training	7.6 (2 ratings)	- (0 ratings)
Online Training	8.3 (2 ratings)	- (0 ratings)
Implementation Rating	7.9 (2 ratings)	- (0 ratings)
Configurability	7.9 (2 ratings)	- (0 ratings)
Ease of integration	7.2 (2 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	8.7 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)