Kustomer vs. WORKetc
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 WORKetc | Score7 out of 10 | Small Businesses (1-50 employees) | WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote. | $78 per month |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Kustomer | WORKetc | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 7.8 |
| Likelihood to Renew | 7.9 | 8.2 |
| Usability | 10.0 | 8.2 |
| Availability | 9.1 | 9.1 |
| Performance | 6.4 | 8.2 |
| Support Rating | 9.4 | 8.2 |
| In-Person Training | 7.6 | - |
| Online Training | 8.3 | 8.2 |
| Implementation Rating | 7.9 | 9.1 |
| Configurability | 7.9 | 9.1 |
| Ease of integration | 7.2 | 4.5 |
| Product Scalability | 9.1 | 8.2 |
| Vendor post-sale | 8.7 | 8.2 |
| Vendor pre-sale | 9.1 | 8.2 |