Kustomer vs. Zoho CRM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
 Zoho CRM | Score8.7 out of 10 | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $14 /user/month | ||||||||||||||
| Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Integrations with 3rd-party Software |
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| Platform |
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| Kustomer | Zoho CRM | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.6 |
| Likelihood to Renew | 7.9 | 7.6 |
| Usability | 10.0 | 7.8 |
| Availability | 9.1 | 8.8 |
| Performance | 6.4 | 8.5 |
| Support Rating | 9.4 | 6.1 |
| In-Person Training | 7.6 | 8.0 |
| Online Training | 8.3 | 5.5 |
| Implementation Rating | 7.9 | 5.6 |
| Configurability | 7.9 | 5.1 |
| Contract Terms and Pricing Model | - | 9.5 |
| Ease of integration | 7.2 | 7.2 |
| Product Scalability | 9.1 | 5.7 |
| Professional Services | - | 8.3 |
| Vendor post-sale | 8.7 | 7.7 |
| Vendor pre-sale | 9.1 | 7.7 |