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Lifesize CxEngage vs. RingCentral Contact Center

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Lifesize CxEngage

4 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lifesize CxEngage

    Score7.8 out of 10
    		N/ACxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed to just work anywhere, and to be implemented in a few days or weeks.

    $85

    per month per user

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Lifesize CxEngageRingCentral Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lifesize CxEngageRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Lifesize CxEngageRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Lifesize CxEngage and RingCentral Contact Center
    Feature
    Lifesize CxEngage
    6.9
    2 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard7.31 Ratings9.518 Ratings
    Outbound response7.31 Ratings9.619 Ratings
    Call forwarding6.41 Ratings9.720 Ratings
    Interactive voice response7.31 Ratings8.410 Ratings
    REST APIs6.41 Ratings8.87 Ratings
    Call tracking7.72 Ratings9.010 Ratings
    Multichannel integration6.32 Ratings6.011 Ratings
    CRM software integration6.41 Ratings6.310 Ratings
    Validate callers00 Ratings7.010 Ratings
    Click-to-call (CTC)00 Ratings9.611 Ratings
    Warm transfer00 Ratings8.010 Ratings
    Predictive dialing00 Ratings9.97 Ratings
    Call scripts00 Ratings9.913 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Lifesize CxEngage and RingCentral Contact Center
    Feature
    Lifesize CxEngage
    7.0
    2 Ratings
    RingCentral Contact Center
    8.5
    21 Ratings
    Inbound call routing7.32 Ratings9.619 Ratings
    Recording8.62 Ratings9.719 Ratings
    Call analytics6.82 Ratings9.418 Ratings
    Historical reporting5.92 Ratings9.018 Ratings
    Live reporting6.42 Ratings9.516 Ratings
    Customer interaction analytics7.31 Ratings2.46 Ratings
    Omnichannel inbound routing00 Ratings8.011 Ratings
    Quality management00 Ratings9.517 Ratings
    Customer surveys00 Ratings9.19 Ratings
    User Ratings
    Lifesize CxEngageRingCentral Contact Center
    Likelihood to Recommend
    7.7
    (2 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    9.0
    (1 ratings)