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Lifesize CxEngage vs. Zendesk Talk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lifesize CxEngage

    Score7.8 out of 10
    N/ACxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed to just work anywhere, and to be implemented in a few days or weeks.

    $85

    per month per user

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Lifesize CxEngageZendesk Talk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lifesize CxEngageZendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Lifesize CxEngageZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Lifesize CxEngage and Zendesk Talk
    Feature
    Lifesize CxEngage
    6.9
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard7.31 Ratings9.916 Ratings
    Outbound response7.31 Ratings10.014 Ratings
    Call forwarding6.41 Ratings8.915 Ratings
    Interactive voice response7.31 Ratings10.010 Ratings
    REST APIs6.41 Ratings5.07 Ratings
    Call tracking7.72 Ratings9.914 Ratings
    Multichannel integration6.32 Ratings5.110 Ratings
    CRM software integration6.41 Ratings5.09 Ratings
    Validate callers00 Ratings6.012 Ratings
    Click-to-call (CTC)00 Ratings10.013 Ratings
    Warm transfer00 Ratings9.912 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Call scripts00 Ratings7.06 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Lifesize CxEngage and Zendesk Talk
    Feature
    Lifesize CxEngage
    7.0
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing7.32 Ratings9.912 Ratings
    Recording8.62 Ratings9.915 Ratings
    Call analytics6.82 Ratings8.913 Ratings
    Historical reporting5.92 Ratings8.913 Ratings
    Live reporting6.42 Ratings4.914 Ratings
    Customer interaction analytics7.31 Ratings8.19 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Quality management00 Ratings9.913 Ratings
    Customer surveys00 Ratings5.08 Ratings
    User Ratings
    Lifesize CxEngageZendesk Talk
    Likelihood to Recommend
    7.7
    (2 ratings)
    9.9
    (16 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)