| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
 Zendesk Chat | Score8.5 out of 10 | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
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| LiveAgent | Zendesk Chat | |
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| Considered Both Products | Chose LiveAgent LiveAgent is high performing against the others. It does not have all the functionalities as Zendesk Chat or Aircall, as they are specifically handling one type of communication, but, it has all basic features and integration. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LiveAgent We previously used Zendesk Chat but discovered after a period of testing that the chat widget negatively impacted our site loading speed. We did some research and discovered LiveAgent was number one ranked in the market place for a number of factors but, importantly for us, the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LiveAgent I tried Zendesk but found it very overpriced for the same service Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LiveAgent Combines the above-mentioned services in one. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| LiveAgent | Zendesk Chat | |
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| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | 9.3 | 8.0 |
| Usability | 8.0 | - |
| Support Rating | 9.3 | 8.4 |
| Implementation Rating | 9.1 | - |
