LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
$15
per month per seat
Zendesk Suite
Score8.8 out of 10
N/A
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
$69
per month per agent
Pricing
LiveAgent
Zendesk Suite
Editions & Modules
Free
$0
per month
Small
$15
per month per seat
Medium
$29
per month per seat
Large
$49
per month per seat
Enterprise
$69
per month per seat
Suite Team
$69
per month per agent
Suite Growth
$115
per month per agent
Suite Professional
$149
per month per agent
Suite Enterprise
Contact Sales
Offerings
Pricing Offerings
LiveAgent
Zendesk Suite
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
20% discount available with annual pricing.
More Pricing Information
Community Pulse
LiveAgent
Zendesk Suite
Considered Both Products
QualityUnit, LLC
Verified User
Chose LiveAgent
I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Founder at RBLXSocial (Online Media, 1-10 employees)
Chose LiveAgent
The price that LiveAgent has is just outstanding even with the features and helps us save money rather than spending loads of cash on other systems. It has also helped us better support our customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sales specialist in Sales at Discovercars.com (Leisure, Travel & Tourism, 51-200 employees)
Chose LiveAgent
LiveAgent is much more complete and all the channels are available at the same place. The way customers get an answer is friendlier than Zendesk. Overall, LiveAgent is much more user friendly and simple to understand. It has knowledge base section.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Head of Customer Service in Customer Service at Discovercars.com (Leisure, Travel & Tourism, 51-200 employees)
Chose LiveAgent
LiveAgent is high performing against the others. It does not have all the functionalities as Zendesk Chat or Aircall, as they are specifically handling one type of communication, but, it has all basic features and integration.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Co - Founder & CCO in Corporate at MeVuelo (Leisure, Travel & Tourism, 11-50 employees)
Chose LiveAgent
Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Company Co-Owner in Corporate at Mintware Ventures FZ-LLC (Computer Software, 11-50 employees)
Chose LiveAgent
LiveAgent unifies the various channels like nothing I have seen before. I also find the live support 24x7 for it to be excellent. All in all, this is a very good experience which is not only found to be beneficial by the management but also by the members of the team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Head of Marketing & Business Development in Marketing at David Salisbury Joinery Limited (Building Materials, 51-200 employees)
Chose LiveAgent
We previously used Zendesk Chat but discovered after a period of testing that the chat widget negatively impacted our site loading speed. We did some research and discovered LiveAgent was number one ranked in the market place for a number of factors but, importantly for us, the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LiveAgent
LiveAgent provides better ROI, as Zendesk is too expensive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Software Engineer at Kingmaker Software (Marketing & Advertising, 1-10 employees)
Chose LiveAgent
For support tickets, I've found LiveAgent to be the best solution for the price. I love Gist but use it mostly for marketing automation. However, they do offer chat (similar to tickets, but can be more real-time) and knowledgebase functionality--I found keeping support tickets …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Customer Support Specialist in Customer Service at Hostinger International (Information Technology and Services, 51-200 employees)
Chose LiveAgent
The main difference between LiveAgent and the alternatives is price and it's pretty huge. LiveAgent is a much cheaper option with no drawback. Also, we've contacted various helpdesk software companies and once we've had a conversation with all of them, our company has decided …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Online marketing in Information Technology at Tribugland (Retail, 1-10 employees)
Chose LiveAgent
LiveAgent has impressed us the most out of all solutions that we've tested out. The features and plans seemed crafted to our needs so the decision was to go with LiveAgent. I can now honestly say that it was a good decision. We've recommended LiveAgent to many of our business …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zendesk
Verified User
Chose Zendesk Suite
I've only used LiveAgent and Freshdesk a long time ago, but Freshdesk to me seems a bit more geared to smaller businesses.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Supplier Relations Manager LATAM at Expereo (Telecommunications, 201-500 employees)
Chose Zendesk Suite
Zendesk offers an all-in-one solution and great analytics to analyze the ticketing in the company.
Zendesk seems to be more customizable than others and it seemed to be the best option for the price paid. It's secure and stable which is what we needed in the company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
No answers on this topic
Delivers good value for the price
No answers on this topic
No answers on this topic
Happy with the feature set
No answers on this topic
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
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Implementation went as expected
No answers on this topic
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Features
LiveAgent
Zendesk Suite
Incident and problem management
Comparison of Incident and problem management features of LiveAgent and Zendesk Suite
Feature
LiveAgent
7.7
59 Ratings
Zendesk Suite
8.8
154 Ratings
Organize and prioritize service tickets
7.956 Ratings
9.1153 Ratings
Expert directory
7.947 Ratings
8.3102 Ratings
Subscription-based notifications
7.042 Ratings
8.6106 Ratings
ITSM collaboration and documentation
6.838 Ratings
8.5104 Ratings
Ticket creation and submission
8.458 Ratings
9.3153 Ratings
Ticket response
8.459 Ratings
9.3152 Ratings
Self Help Community
Comparison of Self Help Community features of LiveAgent and Zendesk Suite
Feature
LiveAgent
10.0
52 Ratings
Zendesk Suite
8.5
139 Ratings
External knowledge base
10.049 Ratings
8.5133 Ratings
Internal knowledge base
10.047 Ratings
8.5127 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of LiveAgent and Zendesk Suite
