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LiveAgent vs. Zendesk Talk

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LiveAgent

144 Reviews and Ratings

Zendesk Talk

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    LiveAgentZendesk Talk
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    LiveAgentZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    LiveAgentZendesk Talk
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent and Zendesk Talk
    Feature
    LiveAgent
    7.7
    59 Ratings
    Zendesk Talk
    -
    Ratings
    Organize and prioritize service tickets7.956 Ratings00 Ratings
    Expert directory7.947 Ratings00 Ratings
    Subscription-based notifications7.042 Ratings00 Ratings
    ITSM collaboration and documentation6.838 Ratings00 Ratings
    Ticket creation and submission8.458 Ratings00 Ratings
    Ticket response8.459 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent and Zendesk Talk
    Feature
    LiveAgent
    10.0
    52 Ratings
    Zendesk Talk
    -
    Ratings
    External knowledge base10.049 Ratings00 Ratings
    Internal knowledge base10.047 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent and Zendesk Talk
    Feature
    LiveAgent
    8.5
    58 Ratings
    Zendesk Talk
    -
    Ratings
    Customer portal10.053 Ratings00 Ratings
    IVR7.028 Ratings00 Ratings
    Social integration8.150 Ratings00 Ratings
    Email support7.454 Ratings00 Ratings
    Help Desk CRM integration10.046 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of LiveAgent and Zendesk Talk
    Feature
    LiveAgent
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard00 Ratings9.916 Ratings
    Validate callers00 Ratings6.012 Ratings
    Outbound response00 Ratings10.014 Ratings
    Call forwarding00 Ratings8.915 Ratings
    Click-to-call (CTC)00 Ratings10.013 Ratings
    Warm transfer00 Ratings9.912 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings5.07 Ratings
    Call scripts00 Ratings7.06 Ratings
    Call tracking00 Ratings9.914 Ratings
    Multichannel integration00 Ratings5.110 Ratings
    CRM software integration00 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of LiveAgent and Zendesk Talk
    Feature
    LiveAgent
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing00 Ratings9.912 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Recording00 Ratings9.915 Ratings
    Quality management00 Ratings9.913 Ratings
    Call analytics00 Ratings8.913 Ratings
    Historical reporting00 Ratings8.913 Ratings
    Live reporting00 Ratings4.914 Ratings
    Customer surveys00 Ratings5.08 Ratings
    Customer interaction analytics00 Ratings8.19 Ratings
    User Ratings
    LiveAgentZendesk Talk
    Likelihood to Recommend
    8.0
    (117 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.3
    (24 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    -
    (0 ratings)