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LivePerson Conversational Cloud vs. Salesforce Sales Cloud

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LivePerson Conversational Cloud

41 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LivePerson Conversational Cloud

    Score9.1 out of 10
    		N/AThe LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.N/A

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    LivePerson Conversational CloudSalesforce Sales Cloud
    Editions & Modules
    No answers on this topic
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    LivePerson Conversational CloudSalesforce Sales Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    LivePerson Conversational CloudSalesforce Sales Cloud
    Considered Both Products
    LivePerson
    Willy Bernardo
    Senior Operations Manager in Engineering at Conduent (Computer Software, 5001-10,000 employees)
    Chose LivePerson Conversational Cloud
    In comparison with others, LiveEngage was better at meeting our requirements, they were able to pretty much listen to our needs and have one of their sales manager craft the best solutions to what we needed. I felt more comfortable and the support received, It gave me more …
    Incentivized
    Shawn Bennett
    Senior Account Executive in Sales at Codero Hosting (Telecommunications, 51-200 employees)
    Chose LivePerson Conversational Cloud
    The tools and customer support are unmatched.
    Incentivized
    Verified User
    Chose LivePerson Conversational Cloud
    LivePerson was cost efficient, easy to use and easy to install.
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LivePerson Conversational CloudSalesforce Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management00 Ratings9.3261 Ratings
    Workflow management00 Ratings8.3252 Ratings
    Territory management00 Ratings7.7204 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.7238 Ratings
    Contract management00 Ratings7.9209 Ratings
    Quote & order management00 Ratings7.7192 Ratings
    Interaction tracking00 Ratings8.8223 Ratings
    Channel / partner relationship management00 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management00 Ratings8.397 Ratings
    Call center management00 Ratings7.878 Ratings
    Help desk management00 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management00 Ratings8.5234 Ratings
    Email marketing00 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management00 Ratings8.9231 Ratings
    Billing and invoicing management00 Ratings7.774 Ratings
    Reporting00 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting00 Ratings8.1223 Ratings
    Pipeline visualization00 Ratings8.1242 Ratings
    Customizable reports00 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields00 Ratings9.0244 Ratings
    Custom objects00 Ratings9.0233 Ratings
    Scripting environment00 Ratings8.2173 Ratings
    API for custom integration00 Ratings8.6203 Ratings
    Security
    Comparison of Security features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability00 Ratings8.9215 Ratings
    Role-based user permissions00 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data00 Ratings8.9154 Ratings
    Social engagement00 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation00 Ratings8.4208 Ratings
    Compensation management00 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of LivePerson Conversational Cloud and Salesforce Sales Cloud
    Feature
    LivePerson Conversational Cloud
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access00 Ratings7.9227 Ratings
    User Ratings
    LivePerson Conversational CloudSalesforce Sales Cloud
    Likelihood to Recommend
    8.0
    (14 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    10.0
    (10 ratings)
    10.0
    (58 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (121 ratings)
    Availability
    -
    (0 ratings)
    9.8
    (27 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (18 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.4
    (18 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)