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LogMeIn Rescue vs. Remote Desktop Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Remote Desktop Services

    Score8.8 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
    Pricing
    LogMeIn RescueRemote Desktop Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn RescueRemote Desktop Services
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    LogMeIn RescueRemote Desktop Services
    Considered Both Products
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    LogMeIn Rescue is a more complete tool with lots of tools and possibilities. It is always a dedicated software that is more complete than the native software in other systems.
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn works better than Teams I think it works the same as GoTo Meeting and TeamViewer. Connectwise and Dameware works the best for me even over LogMeIn Rescue but this company doesn't use these products. I still believe LogMeIn is a good product and tool to have to help …
    Incentivized
    Chose LogMeIn Rescue
    Compared to the on-board remote desktop tool offered in Windows, LogMeIn Rescue provides more features and the ability to "see what the user sees" through their own login rather than requiring me to log out the user and log in with my own credentials. It also allows me to chat …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue is a more secure way to connect to the remote system. If a remote desktop is not required but we only need to do a file transfer, the file transfer feature can be used without connecting to the remote session.
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LogMeIn RescueRemote Desktop Services
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Rescue and Remote Desktop Services
    Feature
    LogMeIn Rescue
    7.0
    194 Ratings
    Remote Desktop Services
    8.9
    3 Ratings
    Screen sharing8.4187 Ratings9.33 Ratings
    File transfer7.0176 Ratings9.33 Ratings
    Instant message9.5114 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.338 Ratings8.01 Ratings
    Access to sleeping/powered-off computers5.457 Ratings8.01 Ratings
    Over-the-Internet remote session8.3188 Ratings8.63 Ratings
    Initiate remote control from mobile5.659 Ratings10.02 Ratings
    Remote management of servers & workstations5.588 Ratings9.02 Ratings
    Remote Active Directory® management7.644 Ratings9.02 Ratings
    Centralized management dashboard6.068 Ratings9.02 Ratings
    Session record7.5133 Ratings9.52 Ratings
    Annotations6.759 Ratings00 Ratings
    Monitoring and Alerts6.494 Ratings8.02 Ratings
    Multi-platform remote control6.2139 Ratings00 Ratings
    User Ratings
    LogMeIn RescueRemote Desktop Services
    Likelihood to Recommend
    8.1
    (211 ratings)
    9.3
    (17 ratings)
    Likelihood to Renew
    7.9
    (22 ratings)
    6.0
    (1 ratings)
    Usability
    8.3
    (64 ratings)
    6.6
    (2 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.1
    (39 ratings)
    3.0
    (1 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)