| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LogMeIn Rescue | Score8.7 out of 10 | N/A | LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue… | $1,299 per year |
 RealVNC Connect | Score7 out of 10 | N/A | RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. | $99 per year (one concurrent session) |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device. | ||||||||||||||
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| Considered Both Products | Chose LogMeIn Rescue Customer Service was our number one deciding factor. LogMeIn support teams are top-notch. We never had issues getting product updates, technical support, additional license purchases, and any product-related queries. The ability to run macro & micro level reporting is another … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Rescue Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Rescue LogMeIn Rescue is an invaluable tool in my IT tool belt. I don't have to install any software on the client's computer, and they cut my access off whenever they want. In other new client's offices, I tend to see the previous IT guy left himself a few backdoors open using TeamVie… Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose RealVNC Connect VNC works really well. It gives a superior level of access compared to far more expensive products such as GoToAssist or WebEx Support Center, and does so at a tiny fraction of the cost. It also consumes far fewer resources than either of those two competing products. It's an … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RealVNC Connect Real VNC is free although not supported on Windows 7 which I must use TightVNC. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RealVNC Connect Real VNC number 1.. Bombgar number 2.. Logmein 123.. number 3 .. Real VNC is more secure and quicker in a Domain and that's why it's number 1. |
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| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| LogMeIn Rescue | RealVNC Connect | |
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| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 8.0 | 8.0 |
| Usability | 8.4 | 8.0 |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | 9.0 | 8.0 |
| Configurability | 8.2 | - |
| Product Scalability | 9.1 | - |
