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Lumen Next-Gen Voice vs. RingEX

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Lumen Next-Gen Voice

11 Reviews and Ratings

RingEX

459 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lumen Next-Gen Voice

    Score7.7 out of 10
    		N/ALumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…

    $8

    per month (12-month term required) per concurrent call path

    RingEX

    Score8.6 out of 10
    		N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Pricing
    Lumen Next-Gen VoiceRingEX
    Editions & Modules
    Lumen Cloud Voice - Essentials
    starting at $11.50
    per month (minimum 60 mo term) per user (minimum 250 users)
    Lumen Cloud Voice - Plus
    starting at $17.50
    per month (minimum 60 mo term) per user (minimum 250 users)
    Lumen Cloud Voice - Premium
    starting at $22.50
    per month (minimum 60-month term) per user (minimum 250 users)
    Lumen Cloud Voice - Specialty Lines
    starting at $47.50
    per month (minimum 60-month term) per user (minimum 250 users)
    Lumen Voice Complete (SIP Trunking)
    starting at $8
    per month (12-month term required) per concurrent call path
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Offerings
    Pricing Offerings
    Lumen Next-Gen VoiceRingEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNext‑Generation 9‑1‑1 available as an add-on (custom pricing).Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
    More Pricing Information
    Community Pulse
    Lumen Next-Gen VoiceRingEX
    Considered Both Products
    Lumen Technologies
    Verified User
    Chose Lumen Next-Gen Voice
    CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK …
    Incentivized
    RingCentral
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Lumen Next-Gen VoiceRingEX
    Cloud PBX
    Comparison of Cloud PBX features of Lumen Next-Gen Voice and RingEX
    Feature
    Lumen Next-Gen Voice
    -
    Ratings
    RingEX
    8.5
    160 Ratings
    Hosted PBX00 Ratings8.487 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.0118 Ratings
    User templates00 Ratings8.4109 Ratings
    Call reports00 Ratings8.6144 Ratings
    Directory of employee names00 Ratings9.3143 Ratings
    Call Management
    Comparison of Call Management features of Lumen Next-Gen Voice and RingEX
    Feature
    Lumen Next-Gen Voice
    -
    Ratings
    RingEX
    8.8
    169 Ratings
    Answering rules00 Ratings8.7154 Ratings
    Call recording00 Ratings9.2143 Ratings
    Call park00 Ratings8.5123 Ratings
    Call screening00 Ratings8.5134 Ratings
    Message alerts00 Ratings9.1159 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Lumen Next-Gen Voice and RingEX
    Feature
    Lumen Next-Gen Voice
    -
    Ratings
    RingEX
    8.9
    145 Ratings
    Video conferencing00 Ratings8.8110 Ratings
    Audio conferencing00 Ratings9.4125 Ratings
    Video screen sharing00 Ratings8.380 Ratings
    Instant messaging00 Ratings9.298 Ratings
    Mobile apps
    Comparison of Mobile apps features of Lumen Next-Gen Voice and RingEX
    Feature
    Lumen Next-Gen Voice
    -
    Ratings
    RingEX
    9.3
    146 Ratings
    Mobile app for iOS00 Ratings9.2128 Ratings
    Mobile app for Android00 Ratings9.3110 Ratings
    User Ratings
    Lumen Next-Gen VoiceRingEX
    Likelihood to Recommend
    7.4
    (7 ratings)
    8.5
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (15 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (11 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (110 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    7.0
    (1 ratings)
    5.3
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)