Chose Maze
We left sprig to use maze because sprig had unreliable Figma questions and integrations. We chose maze as it was partnered with Dovetail and Askable, that's how we heard about them. We're not particularly loyal or wedded to maze.
Maze vs. Smartlook
Maze vs. Smartlook
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Maze | N/A | Maze is a rapid user testing platform from Maze.design in Paris, designed to give users actionable user insights, in a matter of hours. The vendor states that with it, users can test remotely, autonomously, and collaboratively. | $75 per month 3+ seats | |
 Smartlook | Mid-Size Companies (51-1,000 employees) | Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,… | $55 per month 5000 sessions |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | All Smartlook packages support both web and mobile app platforms. | ||||||||||||||
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| Considered Both Products |  Maze  D Hendrik Mulyana Product Design lead Chose Maze A lookback is an alternative option if you think Maze User Testing is quite expensive for you, but look back has a different approach to Maze User Testing. Lookback focuses on qualitative usability testing instead of quantitative UserTesting. And also, Maze User Testing has a …  Milos Danilovic Lead Product Designer Chose Maze When looking for tools that could help us understand our customers better, we needed something that would be easy to use, had the functionality and flexibility of running multiple types of tests and exercises, and allowed our team to be able to do these tests quickly. Only Maze …  Bryce Thompson Lead Experience Designer Chose Maze UserTesting
|  Smartlook  Joseph Shapiro CEO (Chief Executive Officer) Chose Smartlook I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was …  Francesco Tonti Development Director Chose Smartlook I find that SmartLook has a simpler interface to use than Hotjar.  Firoz Parakkat Co-Founder & Head of Product Chose Smartlook Easy Integration and Ease of Use.  David Mynář Head Of Online Marketing Chose Smartlook We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better …  Leandro Chaves Analista de sistemas Chose Smartlook Smartlook is better and costs less than many other similar systems.  Giuseppe Avagliano Marketing Director Chose Smartlook Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels.  Nicholas Fenmor Collins Director Chose Smartlook Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly.  Michael Freeman Head Of Marketing (Acting) Chose Smartlook The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're …  Shane McCallum Director of Product Chose Smartlook Far better bang for your buck. |
| Maze | Smartlook | |
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| Small Businesses | Smartlook Score 8.2 out of 10 |  Lucky Orange Score 3.2 out of 10 |
| Medium-sized Companies |  Optimal Score 9.0 out of 10 |  Siteimprove Score 10.0 out of 10 |
| Enterprises | Optimal Score 9.0 out of 10 |  Contentsquare Score 7.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Maze | Smartlook | |
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| Likelihood to Recommend | 6.0 (0 ratings) | 9.0 (0 ratings) |
| Likelihood to Renew | - (0 ratings) | 8.9 (0 ratings) |
| Usability | - (0 ratings) | 10.0 (0 ratings) |
| Availability | - (0 ratings) | 9.1 (0 ratings) |
| Performance | - (0 ratings) | 8.2 (0 ratings) |
| Support Rating | 10.0 (0 ratings) | 10.0 (0 ratings) |
| Implementation Rating | - (0 ratings) | 7.3 (0 ratings) |
| Configurability | - (0 ratings) | 8.2 (0 ratings) |
| Ease of integration | - (0 ratings) | 9.1 (0 ratings) |
| Product Scalability | - (0 ratings) | 8.2 (0 ratings) |
| Vendor post-sale | - (0 ratings) | 9.1 (0 ratings) |
| Vendor pre-sale | - (0 ratings) | 9.1 (0 ratings) |
| Maze | Smartlook | |
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| Likelihood to Recommend |
Bryce Thompson Lead Experience Designer |
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| Likelihood to Renew | No answers on this topic |
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| Usability | No answers on this topic |
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 Michal Pekarcik Group Conversion Rate Optimization Expert |
| Alternatives Considered |
Milos Danilovic Lead Product Designer |
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| Return on Investment |
D Hendrik Mulyana Product Design lead |
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| ScreenShots | Maze Screenshots | Smartlook Screenshots      |