TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Smartlook

    Score8.2 out of 10
    Small Businesses (1-50 employees)
    Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…

    $55

    per month 5000 sessions

    Pricing
    Smartlook
    Editions & Modules
    Pro
    $55
    per month 5000 sessions
    Free
    Free forever
    per month 3000 sessions
    Enterprise
    Custom pricing
    Offerings
    Pricing Offerings
    Smartlook
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional DetailsAll Smartlook packages support both web and mobile app platforms.
    More Pricing Information
    Community Pulse
    Smartlook
    Considered Both Products
    Smartlook
    Chose Smartlook
    I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was …
    Incentivized
    Chose Smartlook
    I find that SmartLook has a simpler interface to use than Hotjar.
    Incentivized
    Chose Smartlook
    Easy Integration and Ease of Use.
    Incentivized
    Chose Smartlook
    FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for …
    Incentivized
    Chose Smartlook
    Smartlook is the better overall value of all the solutions we've tried. Hotjar was overpriced, Lucky Orange seems more like an experimental project than a full-fledged product and Mouselflow seems to have some problems dealing with some types of browsers that we did not …
    Incentivized
    Chose Smartlook
    Both were great to use, but Smartlook was WAY more affordable.
    Incentivized
    Chose Smartlook
    Smartlook is couple steps ahead of the solutions we've used before. Especially when it comes to funnels.
    Incentivized
    Chose Smartlook
    For me personally, I use Smartlook more for the debugging side of things, so I wish it had more debugging/error reporting features.
    Incentivized
    Chose Smartlook
    Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some …
    Incentivized
    Chose Smartlook
    We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better …
    Incentivized
    Chose Smartlook
    For me, Smartlook gathers everything a product designer or even a product manager needs. We have everything gathered in a single platform, and it's very powerful we can analyze everything we need. It's the only product where recordings are as well done. The UX/UI of the …
    Incentivized
    Chose Smartlook
    Smartlook has all the features of the other products I have tried but was both simpler to use and cheaper.
    Incentivized
    Chose Smartlook
    Smartlook is better and costs less than many other similar systems.
    Incentivized
    Chose Smartlook
    I have never used other products similar to Smartlook.
    Incentivized
    Chose Smartlook
    Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels.
    Incentivized
    Chose Smartlook
    Compared to Hotjar, the first, and most important criteria for us is the performance impact on our customers. We've always had problems with Hotjar's rather resource-intensive script, which causes a noticeable degradation even on medium to high-performance client devices. In …
    Incentivized
    Chose Smartlook
    Smartlook is better in tracking events, building advanced funnels, and filtering out the sessions than Hotjar. It's definitely cheaper and more user-friendly than FullStory.
    Incentivized
    Chose Smartlook
    Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly.
    Incentivized
    Chose Smartlook
    So much simpler to the user and way more effective. The pricing for our requirement was also much better.
    Incentivized
    Chose Smartlook
    The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're …
    Incentivized
    Chose Smartlook
    Far better bang for your buck.
    Incentivized
    Chose Smartlook
    At my old company, we debated using FullStory, but I believe Smartlook was the better option financially.
    Incentivized
    Chose Smartlook
    100% better. Microsoft had no support at all. They directed you to a forum where other users "could" assist, but there was no assistance.
    Incentivized
    Chose Smartlook
    In terms of analytics, we are still using other products, which are more suited to our needs and more complex. In terms of user behavior and session recording, this is by far the best tool there is!
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Smartlook
    Likelihood to Recommend
    9.0
    (141 ratings)
    Likelihood to Renew
    8.9
    (4 ratings)
    Usability
    10.0
    (75 ratings)
    Availability
    9.1
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    Support Rating
    10.0
    (107 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    Configurability
    8.2
    (2 ratings)
    Ease of integration
    9.1
    (1 ratings)
    Product Scalability
    8.2
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)