TrustRadius: an HG Insights company

Medallia vs. Usabilla (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Medallia

    Score8 out of 10
    N/AMedallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A

    Usabilla (discontinued)

    Score5.6 out of 10
    N/AUsabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.

    $49

    per month

    Pricing
    MedalliaUsabilla (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MedalliaUsabilla (discontinued)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MedalliaUsabilla (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    8.0
    4 Ratings
    Survey templates00 Ratings10.03 Ratings
    Themes00 Ratings6.04 Ratings
    Custom logo/branding00 Ratings7.94 Ratings
    Survey Content
    Comparison of Survey Content features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    8.6
    4 Ratings
    Changes to live survey00 Ratings7.94 Ratings
    Question design help00 Ratings10.03 Ratings
    Multiple question types00 Ratings7.94 Ratings
    Survey Logic
    Comparison of Survey Logic features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    6.9
    4 Ratings
    Survey logic flexibility00 Ratings6.94 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    5.8
    4 Ratings
    Response tracking00 Ratings7.03 Ratings
    Data export00 Ratings5.54 Ratings
    Standard reports00 Ratings5.54 Ratings
    Custom reports00 Ratings5.52 Ratings
    Analytics00 Ratings5.54 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    7.4
    4 Ratings
    Access controls00 Ratings7.44 Ratings
    Compliance00 Ratings7.44 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Medallia and Usabilla (discontinued)
    Feature
    Medallia
    -
    Ratings
    Usabilla (discontinued)
    8.4
    2 Ratings
    Vendor-offered crowdsourcing00 Ratings10.01 Ratings
    Respondent restrictions00 Ratings6.92 Ratings
    User Ratings
    MedalliaUsabilla (discontinued)
    Likelihood to Recommend
    9.2
    (21 ratings)
    2.1
    (5 ratings)
    Usability
    9.0
    (2 ratings)
    2.1
    (3 ratings)
    Support Rating
    7.0
    (2 ratings)
    1.9
    (4 ratings)