Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Vantage Circle
Score 8.8 out of 10
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Vantage Circle is a global employee engagement company that uses AI-based innovations to support HRs in simplifying and improving the employee experience. Vantage Circle's platform focuses on the four major areas of engagement, namely— rewards and recognition, corporate discounts, employee feedback, and employee wellness. Vantage Circle’s SaaS-enabled solution helps companies ensure regular and equitable rewards to every employee across the globe and make them feel…
Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
I think Vantage Circle is a great idea and would recommend all the organizations to use it to motivate and reward their employees. As of now I don't see any scenario which is less appropriate. This initiative definitely works well for larger companies and gives good flexibility to the managers to reward their teams.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
The reward gift card amounts are hardcoded- like 250, 150, etc. There should be an option to self-enter values.
More tie-ups with Corporates like Toastmasters International, Corporate Diva, etc for personality development and leadership initiatives.
Healthify, Cult, Art of Living, etc. can have tie-ups with Vantage Circle for promoting Employee Wellness as well as good habits. Vantage Circle can serve as a channel for promoting these sites as they are much needed by employees these days.
I think we need more tie-ups with schools & pre-schools.
Tie-ups with Petrol stations and Investment platforms will also benefit employees.
Vantage circle has user friendly UI, easy to use, and reachable support thats why i selected vantage circle. Vantage circle definitely a good choice agianst other stacks up as it offers many online shopping apps and it covered most of deals. Redeemption of the rewards is straight forward and easy to claim.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
The support can be easily reachable via emailid ,contact number. I had a chance to contact them it was went smooth and got ghe quick response from them. They also provided the quick resolution.
We are also using Salesforce.com for our customers/clients' records, usage, cases, and such. Like Medallia, we are using Salesforce.com to understand the different account usage based on the services we provide. With the data provided by Salesforce.com, we would understand where we are lacking, which parts we are strong in, and which part of the service needs improvement. All in all, both products are very helpful and, [conveniently,] both are integrated into one another.
I have not used any other products with redemption. Vantage Circle is the only one I used so far & this could be recommended to my peers & friends due to the wide range of options it offers, flexibility & 100 + options to choose from. Also, this is very user friendly & the helpdesk team is also very prompt in response & resolution if any issue arises.
I have never came across a scenario when the Vantage Circle was down or inaccessible and I was not able to redeem the vantage points. The platform is always available and the redemption process is very fast. Never faced the issue with the delay in the redemption of Vantage points.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
