| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MiCloud Connect | Score7.8 out of 10 | N/A | MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software. | $20.99 per user/per month |
 Mitel MiCollab | Score4.2 out of 10 | N/A | Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| MiCloud Connect | Mitel MiCollab | |
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| Considered Both Products | Chose MiCloud Connect Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Mitel MiCollab Mitel is more well known within the IT world and had better ratings. That is why our IT department went with Mitel MiCollab. Plus it was compatible with all our devices and suited all our needs as an organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| MiCloud Connect | Mitel MiCollab | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 5.0 |
| Likelihood to Renew | 8.6 | - |
| Usability | 8.0 | 5.0 |
| Availability | 10.0 | - |
| Performance | 5.1 | - |
| Support Rating | 3.5 | 6.4 |
| In-Person Training | 6.0 | - |
| Online Training | 2.0 | - |
| Implementation Rating | 9.6 | - |
| Configurability | 6.4 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
