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MiCloud Connect vs. NetFortris (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiCloud Connect

    Score7.8 out of 10
    N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    NetFortris (discontinued)

    Score6.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.N/A
    Pricing
    MiCloud ConnectNetFortris (discontinued)
    Editions & Modules
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    Hybrid Premise Purchase
    Varies
    Varies
    Offerings
    Pricing Offerings
    MiCloud ConnectNetFortris (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    MiCloud ConnectNetFortris (discontinued)
    Considered Both Products
    Mitel Networks Corporation
    No answer on this topic
    Discontinued Products
    Chose NetFortris (discontinued)
    At the time, we were interested in a site-based solution and Fonality's hosted service was not available yet. Fonality was much more cost-effective than the other solutions we reviewed, while still providing the features we were interested in.
    Incentivized
    Chose NetFortris (discontinued)
    We felt Fonality's Cloud PBX and HUD were difference makers.
    Incentivized
    Chose NetFortris (discontinued)
    We only saw demos of these systems. It was apparent Fonality was behind ShoreTel and Cisco with user interface quality, however this was less important than being able to get under the hood which only Digium provided. Cisco was walled garden and very high cost. We heard many …
    Incentivized
    Chose NetFortris (discontinued)
    At the time we researched which VOIP system to implement (2007) we narrowed our choices down to two providers - Fonality and ShoreTel based on features, cost and fit to the size of our comapny (75 phones). Their features were very similar but the cost for Fonality was …
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MiCloud ConnectNetFortris (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of MiCloud Connect and NetFortris (discontinued)
    Feature
    MiCloud Connect
    8.2
    27 Ratings
    NetFortris (discontinued)
    7.8
    90 Ratings
    Hosted PBX7.515 Ratings7.058 Ratings
    Multi-level Interactive Voice Response (IVR)8.315 Ratings6.046 Ratings
    User templates8.016 Ratings6.82 Ratings
    Call reports8.621 Ratings9.078 Ratings
    Directory of employee names8.327 Ratings10.078 Ratings
    Call Management
    Comparison of Call Management features of MiCloud Connect and NetFortris (discontinued)
    Feature
    MiCloud Connect
    8.6
    28 Ratings
    NetFortris (discontinued)
    7.4
    94 Ratings
    Answering rules9.024 Ratings7.089 Ratings
    Call recording8.323 Ratings7.067 Ratings
    Call park8.626 Ratings6.073 Ratings
    Call screening8.622 Ratings8.067 Ratings
    Message alerts8.323 Ratings9.078 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of MiCloud Connect and NetFortris (discontinued)
    Feature
    MiCloud Connect
    7.6
    23 Ratings
    NetFortris (discontinued)
    7.5
    55 Ratings
    Video conferencing8.08 Ratings7.017 Ratings
    Audio conferencing9.023 Ratings8.054 Ratings
    Video screen sharing7.04 Ratings00 Ratings
    Instant messaging6.75 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of MiCloud Connect and NetFortris (discontinued)
    Feature
    MiCloud Connect
    6.2
    15 Ratings
    NetFortris (discontinued)
    9.0
    55 Ratings
    Mobile app for iOS8.014 Ratings9.046 Ratings
    Mobile app for Android4.512 Ratings9.033 Ratings
    User Ratings
    MiCloud ConnectNetFortris (discontinued)
    Likelihood to Recommend
    8.3
    (63 ratings)
    7.0
    (108 ratings)
    Likelihood to Renew
    8.6
    (42 ratings)
    8.8
    (16 ratings)
    Usability
    8.0
    (21 ratings)
    7.6
    (8 ratings)
    Availability
    10.0
    (27 ratings)
    8.0
    (4 ratings)
    Performance
    5.1
    (9 ratings)
    8.0
    (2 ratings)
    Support Rating
    3.5
    (16 ratings)
    9.1
    (7 ratings)
    In-Person Training
    6.0
    (3 ratings)
    8.0
    (2 ratings)
    Online Training
    2.0
    (12 ratings)
    7.2
    (4 ratings)
    Implementation Rating
    9.6
    (30 ratings)
    9.8
    (4 ratings)
    Configurability
    6.4
    (3 ratings)
    9.7
    (3 ratings)
    Ease of integration
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Product Scalability
    7.6
    (5 ratings)
    8.1
    (2 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    8.0
    (1 ratings)