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MiCloud Connect vs. Talkdesk

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MiCloud Connect

115 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiCloud Connect

    Score7.8 out of 10
    		N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    MiCloud ConnectTalkdesk
    Editions & Modules
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    MiCloud ConnectTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    MiCloud ConnectTalkdesk
    Considered Both Products
    Mitel Networks Corporation
    No answer on this topic
    Talkdesk
    Verified User
    Chose Talkdesk
    Talkdesk is far superior when it comes to the interface for every day users and managers. Better analytics and integration with other software we use. ShoreTel was unreliable for call recordings. Talkdesk reporting is easy to understand and set up for managers and admins. …
    Incentivized
    Verified User
    Chose Talkdesk
    We used ShoreTel when I first started working there. It didn't have nearly as many of the features Talkdesk has. Our new hires are now able to shadow phone calls at their desk rather than having to run over to another specialist's desk to listen to their call. We also have …
    Incentivized
    Liza Seltzer
    Cutomer Success in Customer Service at BoomTown (Real Estate, 51-200 employees)
    Chose Talkdesk
    it was not very easy to use - the transferring was not seamless there were constant issues with the service being down. Connections were poor at times and I felt like it was truly just a desk phone - no click-to-call and no real way to see agents who were live etc.
    Incentivized
    Jacob Cool
    System Administrator in Information Technology at Autocar Trucks (Automotive, 201-500 employees)
    Chose Talkdesk
    Complexity and setup time is major and for Talkdesk it was much faster to setup and deploy.
    Incentivized
    Greg Zalecki Jr.
    Director of Client Services in Customer Service at Sema4 (Biotechnology, 201-500 employees)
    Chose Talkdesk
    Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MiCloud ConnectTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    8.2
    27 Ratings
    Talkdesk
    -
    Ratings
    Hosted PBX7.515 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.315 Ratings00 Ratings
    User templates8.016 Ratings00 Ratings
    Call reports8.621 Ratings00 Ratings
    Directory of employee names8.327 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    8.6
    28 Ratings
    Talkdesk
    -
    Ratings
    Answering rules9.024 Ratings00 Ratings
    Call recording8.323 Ratings00 Ratings
    Call park8.626 Ratings00 Ratings
    Call screening8.622 Ratings00 Ratings
    Message alerts8.323 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    7.6
    23 Ratings
    Talkdesk
    -
    Ratings
    Video conferencing8.08 Ratings00 Ratings
    Audio conferencing9.023 Ratings00 Ratings
    Video screen sharing7.04 Ratings00 Ratings
    Instant messaging6.75 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    6.2
    15 Ratings
    Talkdesk
    -
    Ratings
    Mobile app for iOS8.014 Ratings00 Ratings
    Mobile app for Android4.512 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    -
    Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.0213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.5305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiCloud Connect and Talkdesk
    Feature
    MiCloud Connect
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.2299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings7.9230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    MiCloud ConnectTalkdesk
    Likelihood to Recommend
    8.3
    (63 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    8.6
    (42 ratings)
    8.5
    (37 ratings)
    Usability
    8.0
    (21 ratings)
    8.5
    (299 ratings)
    Availability
    10.0
    (27 ratings)
    10.0
    (7 ratings)
    Performance
    5.1
    (9 ratings)
    10.0
    (7 ratings)
    Support Rating
    3.5
    (16 ratings)
    6.6
    (130 ratings)
    In-Person Training
    6.0
    (3 ratings)
    10.0
    (2 ratings)
    Online Training
    2.0
    (12 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    9.6
    (30 ratings)
    7.4
    (217 ratings)
    Configurability
    6.4
    (3 ratings)
    10.0
    (7 ratings)
    Ease of integration
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    7.6
    (5 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    9.1
    (3 ratings)