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MiContact Center vs. NiCE CXone Mpower

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MiContact Center

7 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    MiContact CenterNiCE CXone Mpower
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    MiContact CenterNiCE CXone Mpower
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MiContact CenterNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and NiCE CXone Mpower
    Feature
    MiContact Center
    8.5
    2 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard9.01 Ratings9.2560 Ratings
    Validate callers8.01 Ratings9.6472 Ratings
    Outbound response9.02 Ratings9.5491 Ratings
    Call forwarding8.42 Ratings9.3444 Ratings
    Click-to-call (CTC)9.52 Ratings9.3404 Ratings
    Warm transfer9.01 Ratings9.8532 Ratings
    Predictive dialing7.52 Ratings9.5318 Ratings
    Interactive voice response9.52 Ratings9.5377 Ratings
    REST APIs8.01 Ratings9.3302 Ratings
    Call scripts8.01 Ratings9.2323 Ratings
    Call tracking9.02 Ratings9.5511 Ratings
    Multichannel integration8.01 Ratings9.2365 Ratings
    CRM software integration8.01 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and NiCE CXone Mpower
    Feature
    MiContact Center
    8.6
    2 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing8.52 Ratings9.5512 Ratings
    Omnichannel inbound routing9.01 Ratings9.1374 Ratings
    Recording8.52 Ratings9.6496 Ratings
    Quality management8.52 Ratings9.0481 Ratings
    Call analytics8.01 Ratings9.3487 Ratings
    Historical reporting9.01 Ratings9.4480 Ratings
    Live reporting9.01 Ratings9.4466 Ratings
    Customer surveys9.01 Ratings9.5300 Ratings
    Customer interaction analytics8.01 Ratings9.6320 Ratings
    User Ratings
    MiContact CenterNiCE CXone Mpower
    Likelihood to Recommend
    9.5
    (2 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)