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MiContact Center vs. OpenText CX-E Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
    Pricing
    MiContact CenterOpenText CX-E Voice
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MiContact CenterOpenText CX-E Voice
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    MiContact CenterOpenText CX-E Voice
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and OpenText CX-E Voice
    Feature
    MiContact Center
    8.5
    2 Ratings
    OpenText CX-E Voice
    9.3
    2 Ratings
    Agent dashboard9.01 Ratings10.02 Ratings
    Validate callers8.01 Ratings10.02 Ratings
    Outbound response9.02 Ratings10.02 Ratings
    Call forwarding8.42 Ratings9.52 Ratings
    Click-to-call (CTC)9.52 Ratings9.52 Ratings
    Warm transfer9.01 Ratings9.52 Ratings
    Predictive dialing7.52 Ratings10.01 Ratings
    Interactive voice response9.52 Ratings9.02 Ratings
    REST APIs8.01 Ratings9.02 Ratings
    Call scripts8.01 Ratings8.52 Ratings
    Call tracking9.02 Ratings10.01 Ratings
    Multichannel integration8.01 Ratings8.01 Ratings
    CRM software integration8.01 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and OpenText CX-E Voice
    Feature
    MiContact Center
    8.6
    2 Ratings
    OpenText CX-E Voice
    8.9
    2 Ratings
    Inbound call routing8.52 Ratings10.02 Ratings
    Omnichannel inbound routing9.01 Ratings10.01 Ratings
    Recording8.52 Ratings8.52 Ratings
    Quality management8.52 Ratings8.01 Ratings
    Call analytics8.01 Ratings9.01 Ratings
    Historical reporting9.01 Ratings9.02 Ratings
    Live reporting9.01 Ratings10.01 Ratings
    Customer surveys9.01 Ratings8.01 Ratings
    Customer interaction analytics8.01 Ratings8.01 Ratings
    User Ratings
    MiContact CenterOpenText CX-E Voice
    Likelihood to Recommend
    9.5
    (2 ratings)
    8.2
    (3 ratings)