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MiContact Center vs. VirtualPBX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    VirtualPBX

    Score10 out of 10
    N/AVirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

    $18

    per month per user

    Pricing
    MiContact CenterVirtualPBX
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Flex
    $18
    per month per user
    Pro
    $27
    per month per user
    Ultra
    $36
    per month per user
    Offerings
    Pricing Offerings
    MiContact CenterVirtualPBX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Features
    MiContact CenterVirtualPBX
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    8.5
    2 Ratings
    VirtualPBX
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    8.6
    2 Ratings
    VirtualPBX
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    -
    Ratings
    VirtualPBX
    9.4
    1 Ratings
    Hosted PBX00 Ratings9.01 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
    User templates00 Ratings10.01 Ratings
    Call reports00 Ratings9.01 Ratings
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    -
    Ratings
    VirtualPBX
    9.4
    1 Ratings
    Answering rules00 Ratings10.01 Ratings
    Call recording00 Ratings10.01 Ratings
    Call park00 Ratings9.01 Ratings
    Call screening00 Ratings9.01 Ratings
    Message alerts00 Ratings9.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    -
    Ratings
    VirtualPBX
    9.8
    1 Ratings
    Video conferencing00 Ratings10.01 Ratings
    Audio conferencing00 Ratings10.01 Ratings
    Video screen sharing00 Ratings9.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of MiContact Center and VirtualPBX
    Feature
    MiContact Center
    -
    Ratings
    VirtualPBX
    9.0
    1 Ratings
    Mobile app for iOS00 Ratings9.01 Ratings
    Mobile app for Android00 Ratings9.01 Ratings
    User Ratings
    MiContact CenterVirtualPBX
    Likelihood to Recommend
    9.5
    (2 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)