Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
VirtualPBX
Score 10.0 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
We did our search over a decade ago - probably 15 years. I no longer recall the competitors we evaluated. Sorry.
I can say that the "would you recommend to a collogue" is not a theoretical question for me in this case. I have recommended VirtualPBX multiple times - and know …
We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version.
As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor
