Microsoft Dynamics 365 vs. NiCE CXone Mpower
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Microsoft Dynamics 365 | Score7.4 out of 10 | N/A | Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products. | $44 per month |
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Microsoft Dynamics 365 | NiCE CXone Mpower | |
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| Likelihood to Recommend | 6.4 | 9.7 |
| Likelihood to Renew | 8.0 | 10.0 |
| Usability | 6.4 | 9.3 |
| Availability | - | 8.5 |
| Performance | - | 7.9 |
| Support Rating | 8.0 | 9.1 |
| In-Person Training | - | 8.7 |
| Online Training | 7.5 | 8.4 |
| Implementation Rating | 9.2 | 8.1 |
| Configurability | - | 8.5 |
| Contract Terms and Pricing Model | 3.8 | - |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 7.6 |
| Professional Services | 9.0 | - |
| Vendor post-sale | - | 7.9 |
| Vendor pre-sale | - | 7.9 |