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Microsoft Dynamics 365 vs. Oracle Siebel CRM

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Microsoft Dynamics 365

954 Reviews and Ratings

Oracle Siebel CRM

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Oracle Siebel CRM

    Score6.2 out of 10
    		N/AAn enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
    Pricing
    Microsoft Dynamics 365Oracle Siebel CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Oracle Siebel CRM
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Oracle Siebel CRM
    Considered Both Products
    Microsoft
    Justin Pink
    Systems & Data Manager in Information Technology at APTIM (Construction, 10,001+ employees)
    Chose Microsoft Dynamics 365
    Our business switched from a year long Salesforce deployment to Microsoft Dynamics 365 Online in order to bring the program/project's data and database management in-house, eliminating the need for a Salesforce implementation consultant and resulting in significant cost …
    Incentivized
    Oracle
    Miguel Padilla, M.Eng.
    CRM Architect/Consultant in Information Technology at IRCC (Information Technology and Services, 1001-5000 employees)
    Chose Oracle Siebel CRM
    Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the …
    Incentivized
    Verified User
    Chose Oracle Siebel CRM

    Used:

    Sales Force CRM

    SAP CRM

    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft Dynamics 365Oracle Siebel CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Oracle Siebel CRM
    8.8
    19 Ratings
    Customer data management / contact management8.069 Ratings9.018 Ratings
    Workflow management8.067 Ratings9.018 Ratings
    Territory management6.051 Ratings9.014 Ratings
    Opportunity management7.063 Ratings9.017 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings6.013 Ratings
    Contract management7.052 Ratings9.313 Ratings
    Quote & order management6.048 Ratings8.712 Ratings
    Interaction tracking7.060 Ratings10.014 Ratings
    Channel / partner relationship management6.051 Ratings9.310 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Oracle Siebel CRM
    9.1
    18 Ratings
    Case management6.051 Ratings8.716 Ratings
    Call center management7.045 Ratings10.014 Ratings
    Help desk management7.049 Ratings8.712 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Oracle Siebel CRM
    7.9
    13 Ratings
    Lead management8.061 Ratings8.911 Ratings
    Email marketing7.062 Ratings7.013 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Oracle Siebel CRM
    8.4
    14 Ratings
    Task management8.059 Ratings8.713 Ratings
    Billing and invoicing management8.044 Ratings8.39 Ratings
    Reporting9.053 Ratings8.313 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Oracle Siebel CRM
    7.3
    16 Ratings
    Forecasting7.055 Ratings8.012 Ratings
    Pipeline visualization5.061 Ratings7.013 Ratings
    Customizable reports9.064 Ratings7.015 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Oracle Siebel CRM
    9.6
    17 Ratings
    Custom fields8.165 Ratings10.017 Ratings
    Custom objects8.060 Ratings10.017 Ratings
    Scripting environment7.048 Ratings8.214 Ratings
    API for custom integration8.052 Ratings10.015 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Oracle Siebel CRM
    10.0
    16 Ratings
    Single sign-on capability7.056 Ratings10.015 Ratings
    Role-based user permissions6.057 Ratings10.015 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Oracle Siebel CRM
    6.8
    9 Ratings
    Social data8.036 Ratings6.89 Ratings
    Social engagement7.037 Ratings6.89 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Oracle Siebel CRM
    10.0
    12 Ratings
    Marketing automation7.056 Ratings10.012 Ratings
    Compensation management6.029 Ratings10.08 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Oracle Siebel CRM
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Oracle Siebel CRM
    5.0
    11 Ratings
    Mobile access7.048 Ratings5.011 Ratings
    User Ratings
    Microsoft Dynamics 365Oracle Siebel CRM
    Likelihood to Recommend
    6.3
    (90 ratings)
    8.6
    (21 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    -
    (0 ratings)
    Usability
    6.3
    (20 ratings)
    8.0
    (2 ratings)
    Support Rating
    8.0
    (11 ratings)
    3.0
    (2 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)