Microsoft Dynamics 365 vs. Pipedrive

Microsoft Dynamics 365

954 Reviews and Ratings

Pipedrive

477 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
Pipedrive	Score8.6 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat

Pricing

Microsoft Dynamics 365

Pipedrive

No answers on this topic

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Pricing Offerings
Microsoft Dynamics 365	Pipedrive
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

—

Monthly plans are available. The Essentials monthly plan at $24 per month.

Community Pulse
Key User Insights
	Microsoft Dynamics 365	Pipedrive
Considered Both Products	Microsoft No answer on this topic	Pipedrive Inc. Adil Khan Robin Front-end Developer\| Team Lead in Information Technology at Dhaka IT Solution (Information Technology & Services, 11-50 employees) Chose Pipedrive Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with … Incentivized Helpful? Verified User Chose Pipedrive We switched from Microsoft Dynamics to Pipedrive because Pipedrive was more cost effective and gave us more control over the custom fields we could make that applied directly to our company. It also was a much easier software to navigate and the sales team was using it a lot … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Microsoft Dynamics 365

Pipedrive

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 6.9 70 Ratings	Pipedrive 6.7 61 Ratings
Customer data management / contact management	8.069 Ratings	7.717 Ratings
Workflow management	8.067 Ratings	5.714 Ratings
Territory management	6.051 Ratings	6.09 Ratings
Opportunity management	7.063 Ratings	8.359 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	8.057 Ratings
Contract management	7.052 Ratings	5.010 Ratings
Quote & order management	6.048 Ratings	5.08 Ratings
Interaction tracking	7.060 Ratings	8.014 Ratings
Channel / partner relationship management	6.051 Ratings	6.711 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 6.7 55 Ratings	Pipedrive 2.9 7 Ratings
Case management	6.051 Ratings	4.76 Ratings
Call center management	7.045 Ratings	1.15 Ratings
Help desk management	7.049 Ratings	3.16 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 7.5 67 Ratings	Pipedrive 6.0 42 Ratings
Lead management	8.061 Ratings	5.742 Ratings
Email marketing	7.062 Ratings	6.46 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 8.3 64 Ratings	Pipedrive 6.0 60 Ratings
Task management	8.059 Ratings	7.757 Ratings
Billing and invoicing management	8.044 Ratings	4.15 Ratings
Reporting	9.053 Ratings	6.156 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 7.0 65 Ratings	Pipedrive 6.8 62 Ratings
Forecasting	7.055 Ratings	6.313 Ratings
Pipeline visualization	5.061 Ratings	8.062 Ratings
Customizable reports	9.064 Ratings	6.110 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 7.8 67 Ratings	Pipedrive 4.8 58 Ratings
Custom fields	8.165 Ratings	5.458 Ratings
Custom objects	8.060 Ratings	6.048 Ratings
Scripting environment	7.048 Ratings	1.04 Ratings
API for custom integration	8.052 Ratings	6.741 Ratings

Comparison of Security features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 6.5 62 Ratings	Pipedrive 5.9 56 Ratings
Single sign-on capability	7.056 Ratings	6.112 Ratings
Role-based user permissions	6.057 Ratings	5.754 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 7.5 37 Ratings	Pipedrive 1.1 5 Ratings
Social data	8.036 Ratings	1.15 Ratings
Social engagement	7.037 Ratings	1.15 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 6.5 56 Ratings	Pipedrive 3.6 7 Ratings
Marketing automation	7.056 Ratings	3.67 Ratings
Compensation management	6.029 Ratings	3.54 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and Pipedrive
Feature	Microsoft Dynamics 365 7.0 48 Ratings	Pipedrive 7.4 55 Ratings
Mobile access	7.048 Ratings	7.455 Ratings

User Ratings
	Microsoft Dynamics 365	Pipedrive
Likelihood to Recommend	6.4 (90 ratings)	7.6 (65 ratings)
Likelihood to Renew	8.0 (20 ratings)	8.0 (3 ratings)
Usability	6.4 (20 ratings)	9.7 (18 ratings)
Availability	- (0 ratings)	8.2 (1 ratings)
Support Rating	8.0 (11 ratings)	8.5 (15 ratings)
Online Training	7.5 (2 ratings)	- (0 ratings)
Implementation Rating	9.2 (4 ratings)	8.2 (1 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	- (0 ratings)
Professional Services	9.0 (1 ratings)	- (0 ratings)