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Microsoft Dynamics 365 vs. Soffront CRM

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Microsoft Dynamics 365

954 Reviews and Ratings

Soffront CRM

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Soffront CRM

    Score7 out of 10
    Enterprise companies (1,001+ employees)
    		Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…

    $20

    per month

    Pricing
    Microsoft Dynamics 365Soffront CRM
    Editions & Modules
    No answers on this topic
    1,000 Emails
    $4.00
    per month
    5,000 Emails
    $15.00
    per month
    10,000 Emails
    $25.00
    per month
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Soffront CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Microsoft Dynamics 365Soffront CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Soffront CRM
    7.8
    2 Ratings
    Customer data management / contact management8.069 Ratings9.02 Ratings
    Workflow management8.067 Ratings6.02 Ratings
    Territory management6.051 Ratings7.31 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings9.02 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Soffront CRM
    5.0
    2 Ratings
    Case management6.051 Ratings5.02 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings5.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Soffront CRM
    9.5
    2 Ratings
    Lead management8.061 Ratings10.02 Ratings
    Email marketing7.062 Ratings9.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Soffront CRM
    6.1
    2 Ratings
    Task management8.059 Ratings8.21 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings4.02 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Soffront CRM
    4.7
    2 Ratings
    Forecasting7.055 Ratings4.02 Ratings
    Pipeline visualization5.061 Ratings6.02 Ratings
    Customizable reports9.064 Ratings4.02 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Soffront CRM
    7.0
    2 Ratings
    Custom fields8.165 Ratings7.02 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Soffront CRM
    7.0
    2 Ratings
    Single sign-on capability7.056 Ratings6.02 Ratings
    Role-based user permissions6.057 Ratings8.02 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Soffront CRM
    6.0
    2 Ratings
    Social data8.036 Ratings7.02 Ratings
    Social engagement7.037 Ratings5.02 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Soffront CRM
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Soffront CRM
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Soffront CRM
    7.0
    2 Ratings
    Mobile access7.048 Ratings7.02 Ratings
    User Ratings
    Microsoft Dynamics 365Soffront CRM
    Likelihood to Recommend
    6.3
    (90 ratings)
    7.0
    (2 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    -
    (0 ratings)
    Usability
    6.3
    (20 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.0
    (11 ratings)
    7.0
    (1 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)