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Microsoft Dynamics 365 vs. Webex Contact Center

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Microsoft Dynamics 365

954 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Microsoft Dynamics 365Webex Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Webex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Microsoft Dynamics 365Webex Contact Center
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Webex Contact Center
    -
    Ratings
    Customer data management / contact management8.069 Ratings00 Ratings
    Workflow management8.067 Ratings00 Ratings
    Territory management6.051 Ratings00 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Webex Contact Center
    -
    Ratings
    Case management6.051 Ratings00 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Webex Contact Center
    -
    Ratings
    Lead management8.061 Ratings00 Ratings
    Email marketing7.062 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Webex Contact Center
    -
    Ratings
    Task management8.059 Ratings00 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Webex Contact Center
    -
    Ratings
    Forecasting7.055 Ratings00 Ratings
    Pipeline visualization5.061 Ratings00 Ratings
    Customizable reports9.064 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Webex Contact Center
    -
    Ratings
    Custom fields8.165 Ratings00 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Webex Contact Center
    -
    Ratings
    Single sign-on capability7.056 Ratings00 Ratings
    Role-based user permissions6.057 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Webex Contact Center
    -
    Ratings
    Social data8.036 Ratings00 Ratings
    Social engagement7.037 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Webex Contact Center
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Webex Contact Center
    -
    Ratings
    Mobile access7.048 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard00 Ratings9.233 Ratings
    Validate callers00 Ratings9.132 Ratings
    Outbound response00 Ratings5.927 Ratings
    Call forwarding00 Ratings8.732 Ratings
    Click-to-call (CTC)00 Ratings8.429 Ratings
    Warm transfer00 Ratings8.833 Ratings
    Predictive dialing00 Ratings5.421 Ratings
    Interactive voice response00 Ratings8.127 Ratings
    REST APIs00 Ratings7.929 Ratings
    Call scripts00 Ratings8.528 Ratings
    Call tracking00 Ratings8.431 Ratings
    Multichannel integration00 Ratings7.130 Ratings
    CRM software integration00 Ratings7.230 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Microsoft Dynamics 365 and Webex Contact Center
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Webex Contact Center
    7.9
    31 Ratings
    Inbound call routing00 Ratings7.829 Ratings
    Omnichannel inbound routing00 Ratings8.027 Ratings
    Recording00 Ratings9.029 Ratings
    Quality management00 Ratings8.826 Ratings
    Call analytics00 Ratings7.527 Ratings
    Historical reporting00 Ratings8.929 Ratings
    Live reporting00 Ratings7.729 Ratings
    Customer surveys00 Ratings6.927 Ratings
    Customer interaction analytics00 Ratings6.324 Ratings
    User Ratings
    Microsoft Dynamics 365Webex Contact Center
    Likelihood to Recommend
    6.3
    (90 ratings)
    8.8
    (36 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    8.2
    (1 ratings)
    Usability
    6.3
    (20 ratings)
    8.5
    (12 ratings)
    Support Rating
    8.0
    (11 ratings)
    -
    (0 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)