Infor CRM vs. Microsoft Dynamics AX (discontinued)

Infor CRM

34 Reviews and Ratings

Microsoft Dynamics AX (discontinued)

139 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Infor CRM	Score6 out of 10	N/A	Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…	N/A
Microsoft Dynamics AX (discontinued)	Score9.1 out of 10	N/A	Microsoft Dynamics 365 for Finance and Operations (or Dynamics AX) was an ERP product in the Dynamics family. It has been split into separate Dynamics 365 products and is no longer available.	N/A

Pricing

Infor CRM

Microsoft Dynamics AX (discontinued)

No answers on this topic

No answers on this topic

Pricing Offerings
Infor CRM	Microsoft Dynamics AX (discontinued)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Features

Infor CRM

Microsoft Dynamics AX (discontinued)

Comparison of Sales Force Automation features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 7.8 9 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Customer data management / contact management	8.48 Ratings	00 Ratings
Workflow management	10.07 Ratings	00 Ratings
Territory management	5.46 Ratings	00 Ratings
Opportunity management	8.46 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	5.48 Ratings	00 Ratings
Contract management	5.74 Ratings	00 Ratings
Quote & order management	7.34 Ratings	00 Ratings
Interaction tracking	10.08 Ratings	00 Ratings
Channel / partner relationship management	10.08 Ratings	00 Ratings

Comparison of Customer Service & Support features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 8.3 4 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Case management	10.03 Ratings	00 Ratings
Call center management	5.03 Ratings	00 Ratings
Help desk management	10.03 Ratings	00 Ratings

Comparison of Marketing Automation features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 2.5 8 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Lead management	3.97 Ratings	00 Ratings
Email marketing	1.06 Ratings	00 Ratings

Comparison of CRM Project Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 4.2 7 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Task management	7.17 Ratings	00 Ratings
Billing and invoicing management	3.61 Ratings	00 Ratings
Reporting	2.15 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 4.2 8 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Forecasting	3.64 Ratings	00 Ratings
Pipeline visualization	7.05 Ratings	00 Ratings
Customizable reports	2.18 Ratings	00 Ratings

Comparison of Customization features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 8.6 9 Ratings	Microsoft Dynamics AX (discontinued) 7.0 13 Ratings
Custom fields	10.09 Ratings	00 Ratings
Custom objects	7.07 Ratings	00 Ratings
Scripting environment	7.24 Ratings	00 Ratings
API for custom integration	10.06 Ratings	5.013 Ratings
Plug-ins	00 Ratings	8.912 Ratings

Comparison of Security features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 10.0 8 Ratings	Microsoft Dynamics AX (discontinued) 6.0 14 Ratings
Single sign-on capability	10.06 Ratings	5.013 Ratings
Role-based user permissions	10.06 Ratings	7.014 Ratings

Comparison of Social CRM features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 3.5 2 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Social data	4.02 Ratings	00 Ratings
Social engagement	3.02 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 2.9 4 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Marketing automation	3.04 Ratings	00 Ratings
Compensation management	2.71 Ratings	00 Ratings

Comparison of Platform features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM 5.0 4 Ratings	Microsoft Dynamics AX (discontinued) - Ratings
Mobile access	5.04 Ratings	00 Ratings

Comparison of Payroll Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.8 8 Ratings
Pay calculation	00 Ratings	9.07 Ratings
Benefit plan administration	00 Ratings	9.05 Ratings
Direct deposit files	00 Ratings	8.05 Ratings

Comparison of Reporting & Analytics features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.3 14 Ratings
Dashboards	00 Ratings	9.012 Ratings
Standard reports	00 Ratings	7.014 Ratings
Custom reports	00 Ratings	9.014 Ratings

Comparison of General Ledger and Configurable Accounting features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.2 15 Ratings
Accounts payable	00 Ratings	7.015 Ratings
Accounts receivable	00 Ratings	7.014 Ratings
Global Financial Support	00 Ratings	8.06 Ratings
Primary and Secondary Ledgers	00 Ratings	9.07 Ratings
Journals and Reconciliations	00 Ratings	7.010 Ratings
Configurable Accounting	00 Ratings	9.08 Ratings
Standardized Processes	00 Ratings	8.99 Ratings

Comparison of Inventory Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.7 13 Ratings
Inventory tracking	00 Ratings	8.013 Ratings
Automatic reordering	00 Ratings	9.011 Ratings
Location management	00 Ratings	9.011 Ratings

Comparison of Order Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 7.6 13 Ratings
Pricing	00 Ratings	8.012 Ratings
Order entry	00 Ratings	9.011 Ratings
Credit card processing	00 Ratings	3.09 Ratings
Cost of goods sold	00 Ratings	8.010 Ratings
Order Orchestration	00 Ratings	9.05 Ratings

Comparison of Subledger and Financial Process features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.7 10 Ratings
Billing Management	00 Ratings	8.99 Ratings
Cash and Asset Management	00 Ratings	8.010 Ratings
Travel & Expense Management	00 Ratings	8.97 Ratings
Budgetary Control & Encumbrance Accounting	00 Ratings	8.97 Ratings
Period Close	00 Ratings	8.07 Ratings

Comparison of Project Financial Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.9 7 Ratings
Budgeting and Forecasting	00 Ratings	9.06 Ratings
Project Costing	00 Ratings	8.06 Ratings
Cost Capture	00 Ratings	8.05 Ratings
Capital Project Management	00 Ratings	9.05 Ratings
Customer Contract Compliance	00 Ratings	9.03 Ratings
Project Revenue Recognition	00 Ratings	8.95 Ratings

Comparison of Project Execution Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.8 5 Ratings
Project Planning and Scheduling	00 Ratings	8.95 Ratings
Task Insight for Project Managers	00 Ratings	9.04 Ratings
Project Mobile Functionality	00 Ratings	6.04 Ratings
Definable Resource Pools	00 Ratings	9.04 Ratings

Comparison of Grants Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.7 4 Ratings
Award Lifecycle Management	00 Ratings	9.04 Ratings

Comparison of Procurement features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.7 7 Ratings
Bids Analyzed and Compared	00 Ratings	9.05 Ratings
Contract Authoring	00 Ratings	9.03 Ratings
Contract Repository	00 Ratings	9.04 Ratings
Requisitions-to-Purchase Orders Integrated	00 Ratings	8.05 Ratings
Supplier Management	00 Ratings	8.06 Ratings

Comparison of Risk Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.8 2 Ratings
Risk Repository	00 Ratings	9.02 Ratings
Control Management	00 Ratings	9.02 Ratings
Control Efficiency Assessments	00 Ratings	9.02 Ratings
Issue Detection	00 Ratings	9.02 Ratings
Remediation and Certification	00 Ratings	9.02 Ratings

Comparison of Logistics features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 8.5 6 Ratings
Transportation Planning and Optimization	00 Ratings	8.06 Ratings
Transportation Execution Management	00 Ratings	8.05 Ratings
Trade and Customs Management	00 Ratings	8.95 Ratings
Fulfillment Management	00 Ratings	8.04 Ratings
Warehouse Workforce Management	00 Ratings	10.05 Ratings

Comparison of Manufacturing features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 7.7 6 Ratings
Production Process Design	00 Ratings	9.05 Ratings
Production Management	00 Ratings	8.05 Ratings
Configuration Management	00 Ratings	7.04 Ratings
Work Execution	00 Ratings	8.05 Ratings
Manufacturing Costs	00 Ratings	9.05 Ratings

Comparison of Supply Chain features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 9.2 6 Ratings
Forecasting	00 Ratings	9.95 Ratings
Inventory Planning	00 Ratings	9.05 Ratings
Performance Monitoring	00 Ratings	9.04 Ratings

Comparison of Product Lifecycle Management features of Infor CRM and Microsoft Dynamics AX (discontinued)
Feature	Infor CRM - Ratings	Microsoft Dynamics AX (discontinued) 9.0 3 Ratings
Proposal Management	00 Ratings	9.02 Ratings
Product Master Data Management	00 Ratings	9.03 Ratings

User Ratings
	Infor CRM	Microsoft Dynamics AX (discontinued)
Likelihood to Recommend	9.0 (17 ratings)	8.0 (19 ratings)
Likelihood to Renew	9.0 (8 ratings)	8.0 (4 ratings)
Usability	7.8 (4 ratings)	8.0 (3 ratings)
Availability	9.0 (1 ratings)	7.0 (1 ratings)
Performance	- (0 ratings)	7.0 (1 ratings)
Support Rating	8.0 (1 ratings)	8.0 (3 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	7.3 (2 ratings)