Microsoft Intune vs. Microsoft System Center Service Manager

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Incentivized

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

• [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
• The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
• The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Incentivized

• Imaging - Can hold all of your images and allow them to be deployed from one central place
• Patching - Able to manage patches from a central database and have reporting on machines out of compliance
• Reporting - ability to utilize several reports to check compliance and other items you may want to review

Incentivized

• Installation is very laborious and complicated. The number of things to manually configure during the installation is incredible.
• OS deployment is hard to configure and troubleshoot. The Microsoft article on deploying Windows 10 via System Center Configuration Manager in a test environment takes 44 minutes to read (Microsoft's estimate, not mine -- check here: https://docs.microsoft.com/en-us/windows/deployment/windows-10-poc-sc-config-mgr). If something goes wrong, there are multiple log locations to check on both the server and client, making troubleshooting difficult.
• The management console looks old, and its performance isn't great. It is often hard to find settings in the console, and it refreshes slowly. The old name for System Center Configuration Manager, SMS, comes to mind often. "Slowly Moving Software."

Incentivized

• Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
• SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
• Improving the application deployment log files , making them easier to read

Incentivized

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks

Incentivized

Overall, Microsoft Intune is very usable. While help documentation can be lacking, once setup and configured, Intune does all the work that used to be manual. There is a lot of automation and advanced features and manufacturer integrations you don't get anywhere else. These are absolutely game changers when managing IT workloads.

Incentivized

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.

Incentivized

Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations

Incentivized

Microsoft Intune is more robust as far as fine-tuning security controls. It also allows for software installs, folder access controls, updating PCs, and other features simply not found in previous products we have used. Because it is rolled into MS 365 it's very cost effective. It's also a single pane of glass for managing user PCs and personal devices

Incentivized

It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.

Incentivized

• The positive impact it's had was it has been really beneficial in having an all-in-one Systems Management solution to be able to manage all endpoints across the organization. This has saved both time and costs from having to search/setup/manage other System Management applications and also have saved money from having to purchase a license for other commercial products.
• Another positive impact it has had was in being able to easily remote into computers/endpoints, and also being able to provide remote assistance to end-users.
• The negative impact has been it is not being fully utilized by most of the IT staff, as it is a more complicated platform to learn/master. This would require funding for IT staff to take training in learning the product, or require time to consult the documentation in the use of the product. As a result, this may hurt productivity in being able to have to work on other things.

Incentivized

• "Quick" patch management -- once the process is nailed down.
• The ability to include remote control in a central place.
• Reporting is great.

Incentivized