Remote Desktop Services vs. TeamViewer

Remote Desktop Services

77 Reviews and Ratings

TeamViewer

2,592 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Remote Desktop Services	Score8.8 out of 10	N/A	Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.	N/A
TeamViewer	Score8.5 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

Remote Desktop Services

TeamViewer

No answers on this topic

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Pricing Offerings
Remote Desktop Services	TeamViewer
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

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Community Pulse
Key User Insights
	Remote Desktop Services	TeamViewer
Considered Both Products	Microsoft Ho'omana Nathan Horton IT Professional at Journal of Linguistic Geography (Education Management, 5001-10,000 employees) Chose Remote Desktop Services We used RDS on-site primarily because of how easy it is for users to transition from their own desktop to a remote desktop. However, from off-site, there are VPN and other security considerations to take into account, and the process gets a little more complex. In this … Incentivized Helpful? Paul Li Senior Associate in Information Technology at Stir Architecture (Architecture & Planning, 11-50 employees) Chose Remote Desktop Services Since Remote Desktop Services comes with the Windows OS, there's no need to install any additional software or agent for it to function. Even on the Mac, there's a client that can be installed for this to run properly. Unfortunately, unlike TeamViewer or Ultra VNC, Remote … Incentivized Helpful? Sebastian Mejia Senior Help Desk Technician in Information Technology at Von Rohr Equipment Corp. (Construction, 11-50 employees) Chose Remote Desktop Services Because it is a built-in, free solution for a small set of managed computers. No extra licenses required. No budget. Setup and configuration is instanteneous. Incentivized Helpful? Verified User Chose Remote Desktop Services Solutions can be expensive and often offer more options than you need/want. Paying those extra dollars is tough when you have a budget. RDS in many cases works well and is cost effective. Incentivized Helpful? Stephen Meinzinger IT Manager in Information Technology at North Atlantic Regional High School (Education Management, 11-50 employees) Chose Remote Desktop Services RDS is built into Windows and does not require as much extra setup and licensing fees. Incentivized Helpful? Satish Kumar Server Support Engineer - Softlayer an IBM Company in Information Technology at Future Focus Infotech Private Limited (Consumer Services, 1001-5000 employees) Chose Remote Desktop Services Remote Desktop Services is an initiation from Microsoft in my view. The rest all are adapters for this and have a considerably inovated feature base. Incentivized Helpful?	TeamViewer Verified User Chose TeamViewer TeamViewer works well as back of other remote desktop access solutions. Incentivized Helpful? Max Segal Computer and Information Systems Manager in Information Technology at XYZ (Internet, 51-200 employees) Chose TeamViewer Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower … Incentivized Helpful? Yvonne Graber President, Owner in Professional Services at Computer Community Hospital (Information Technology & Services, 1-10 employees) Chose TeamViewer Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been … Incentivized Helpful? Verified User Chose TeamViewer Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice Incentivized Helpful? Verified User Chose TeamViewer TeamViewer is significantly easier to set up at a small scale than Microsoft RDP, plus it's cross-platform unlike RDP and provides a better UI and many more capabilities than just remote control, like file transfer and some management controls like reboot. Incentivized Helpful? Verified User Chose TeamViewer TeamViewer is a one click solution that doesn’t require the client to be a networking tech savvy to set it up. With TeamViewer, no need to worry about private and public IPs nor firewalls and reverse proxies as the connection can be established through the TeamViewer servers … Incentivized Helpful? Verified User Chose TeamViewer I've tried a few different ways to provide remote help over the many years I've been providing technical help (since 1987) and Teamviewer consistetly comes out the best. I've also tried numerous ways to access my own computer and data remotely and Teamviewer is the only one I … Incentivized Helpful? Verified User Chose TeamViewer TeamViewer's main advantage is its cross-platform compatibility, meaning that you can use it on other operating systems other than Windows. The main features are present in both tools, like file transfer and taking control of the endpoint machine. Teamviewer is a third-party … Incentivized Helpful? Ankit Kumar Senior Business Executive in Corporate at BankPrep.in (Internet, 51-200 employees) Chose TeamViewer TeamViewer is a well-known brand. It doesn't limit us to specific hardware or operating systems. It offers various other services along with screen sharing. Incentivized Helpful? Verified User Chose TeamViewer Mac users prefer TeamViewer over both of these hands down, and it is only slightly better on windows. TeamViewer is still far easier to use and more robust. Also, Kaseya suffered a significant breach. Splashtop is more difficult to establish connections with, especially on … Incentivized Helpful? Verified User Chose TeamViewer TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you … Incentivized Helpful? Troy Alcorn Owner/Operator in Corporate at Buckeye Computer Services (Information Technology and Services, 1-10 employees) Chose TeamViewer Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently. Incentivized Helpful? Lisandro Fernigrini Independent Software Consultant in Information Technology at Lisandro Fernigrini (Information Technology and Services, 201-500 employees) Chose TeamViewer Since I access several customers and environments, I wanted an easy-to-install/use solution. Team Viewer provides desktop sharing, remote access, and file transfer in a single solution and most of my customers have already used it either personally or in a previous business, so … Incentivized Helpful? Verified User Chose TeamViewer TeamViewer has a very simple operation and has been in the market for a long time. These were the factors that led us to choose this tool. Incentivized Helpful? Brian Sossamon Director of Technology in Information Technology at Austin Trinity Episcopal School (Religious Institutions, 51-200 employees) Chose TeamViewer The basic functionality makes it at the top of the list. Without even purchasing an enterprise license this is an out of the box Technology tool! Incentivized Helpful? Ho'omana Nathan Horton IT Specialist in Information Technology at Journal of Linguistic Geography (Higher Education, 1001-5000 employees) Chose TeamViewer Chrome Remote Desktop is great for personal and/or casual use but requires use of the same Google account for access, which won't work for many enterprise situations. Microsoft Remote Desktop is truly ideal (for Windows), but requires the use of a VPN or for machines to be on … Incentivized Helpful? Massimo Granzo Google Apps Admin & Digital Specialist in Information Technology at OVS (Retail, 5001-10,000 employees) Chose TeamViewer Remote Desktop doesn't work like Teamviewer. Easier file transfer, cross-platform, mobile. Incentivized Helpful? Verified User Chose TeamViewer TeamViewer's mobile app is powerful and consistently makes the connection to my remote desktop. In the past I found other solutions to be inconsistent in availability leaving me with an unexpected "surprise" when I was unable to connect. I find TeamViewer is able to provide … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Remote Desktop Services

TeamViewer

Comparison of Remote Administration features of Remote Desktop Services and TeamViewer
Feature	Remote Desktop Services 8.9 3 Ratings	TeamViewer 8.4 470 Ratings
Screen sharing	9.33 Ratings	00 Ratings
File transfer	9.33 Ratings	8.7440 Ratings
Secure remote access with Smart Card authentication	8.01 Ratings	00 Ratings
Access to sleeping/powered-off computers	8.01 Ratings	7.9305 Ratings
Over-the-Internet remote session	8.63 Ratings	00 Ratings
Initiate remote control from mobile	10.02 Ratings	00 Ratings
Remote management of servers & workstations	9.02 Ratings	00 Ratings
Remote Active Directory® management	9.02 Ratings	00 Ratings
Centralized management dashboard	9.02 Ratings	00 Ratings
Session record	9.52 Ratings	8.5307 Ratings
Monitoring and Alerts	8.02 Ratings	00 Ratings
Instant message	00 Ratings	8.5406 Ratings
Annotations	00 Ratings	7.387 Ratings

User Ratings
	Remote Desktop Services	TeamViewer
Likelihood to Recommend	9.3 (17 ratings)	8.7 (521 ratings)
Likelihood to Renew	6.0 (1 ratings)	10.0 (64 ratings)
Usability	6.6 (2 ratings)	9.0 (57 ratings)
Availability	- (0 ratings)	9.1 (5 ratings)
Performance	5.0 (1 ratings)	9.1 (5 ratings)
Support Rating	3.0 (1 ratings)	9.4 (50 ratings)
In-Person Training	- (0 ratings)	9.1 (2 ratings)
Online Training	- (0 ratings)	9.1 (4 ratings)
Implementation Rating	- (0 ratings)	8.9 (80 ratings)
Configurability	- (0 ratings)	9.1 (4 ratings)
Ease of integration	5.0 (1 ratings)	9.1 (5 ratings)
Product Scalability	- (0 ratings)	9.1 (5 ratings)
Vendor post-sale	- (0 ratings)	8.4 (5 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (5 ratings)