Microsoft System Center Service Manager vs. Motadata ServiceOps

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

• Imaging - Can hold all of your images and allow them to be deployed from one central place
• Patching - Able to manage patches from a central database and have reporting on machines out of compliance
• Reporting - ability to utilize several reports to check compliance and other items you may want to review

Incentivized

• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
• SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
• Improving the application deployment log files , making them easier to read

Incentivized

• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.

Incentivized

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

• "Quick" patch management -- once the process is nailed down.
• The ability to include remote control in a central place.
• Reporting is great.

Incentivized

• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%