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Microsoft System Center Service Manager vs. OpenText Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A

    OpenText Service Manager

    Score9 out of 10
    N/AOpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.N/A
    Pricing
    Microsoft System Center Service ManagerOpenText Service Manager
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft System Center Service ManagerOpenText Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft System Center Service ManagerOpenText Service Manager
    Considered Both Products
    Microsoft
    Chose Microsoft System Center Service Manager
    IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So …
    Incentivized
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft System Center Service ManagerOpenText Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft System Center Service Manager and OpenText Service Manager
    Feature
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    OpenText Service Manager
    9.4
    2 Ratings
    Organize and prioritize service tickets8.04 Ratings8.62 Ratings
    Expert directory7.03 Ratings9.62 Ratings
    Service restoration7.04 Ratings8.72 Ratings
    Self-service tools8.75 Ratings9.82 Ratings
    Subscription-based notifications7.04 Ratings9.82 Ratings
    ITSM collaboration and documentation9.76 Ratings9.82 Ratings
    ITSM reports and dashboards7.16 Ratings9.82 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Microsoft System Center Service Manager and OpenText Service Manager
    Feature
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    OpenText Service Manager
    9.7
    2 Ratings
    Configuration mangement9.86 Ratings9.72 Ratings
    Asset management dashboard8.77 Ratings9.82 Ratings
    Policy and contract enforcement6.05 Ratings9.52 Ratings
    Change management
    Comparison of Change management features of Microsoft System Center Service Manager and OpenText Service Manager
    Feature
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    OpenText Service Manager
    10.0
    1 Ratings
    Change requests repository6.16 Ratings10.01 Ratings
    Change calendar6.05 Ratings10.01 Ratings
    Service-level management8.05 Ratings10.01 Ratings
    User Ratings
    Microsoft System Center Service ManagerOpenText Service Manager
    Likelihood to Recommend
    8.8
    (7 ratings)
    9.6
    (2 ratings)
    Support Rating
    8.9
    (2 ratings)
    -
    (0 ratings)