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MightyCall vs. Zendesk Talk

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MightyCall

6 Reviews and Ratings

Zendesk Talk

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MightyCall

    Score6.2 out of 10
    Small Businesses (1-50 employees)
    		MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and…

    $60

    per month 3 users (minimum)

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    MightyCallZendesk Talk
    Editions & Modules
    Core
    $20
    per month per user
    Pro
    $30
    per month per user
    Power
    $40
    per month per user
    Enterprise
    Custom-fit plan with predictive dialer
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    MightyCallZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCore - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer Enterprise - Custom-fit plan with predictive dialer 25% discount available for Core, Pro, and Power plans for annual pricing.—
    More Pricing Information
    Features
    MightyCallZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of MightyCall and Zendesk Talk
    Feature
    MightyCall
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard00 Ratings9.916 Ratings
    Validate callers00 Ratings6.012 Ratings
    Outbound response00 Ratings10.014 Ratings
    Call forwarding00 Ratings8.915 Ratings
    Click-to-call (CTC)00 Ratings10.013 Ratings
    Warm transfer00 Ratings9.912 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings5.07 Ratings
    Call scripts00 Ratings7.06 Ratings
    Call tracking00 Ratings9.914 Ratings
    Multichannel integration00 Ratings5.110 Ratings
    CRM software integration00 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MightyCall and Zendesk Talk
    Feature
    MightyCall
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing00 Ratings9.912 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Recording00 Ratings9.915 Ratings
    Quality management00 Ratings9.913 Ratings
    Call analytics00 Ratings8.913 Ratings
    Historical reporting00 Ratings8.913 Ratings
    Live reporting00 Ratings4.914 Ratings
    Customer surveys00 Ratings5.08 Ratings
    Customer interaction analytics00 Ratings8.19 Ratings
    User Ratings
    MightyCallZendesk Talk
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.9
    (16 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)