Miradore Management Suite vs. N-able MSP Manager

Miradore Management Suite is very useful for organizations with a dozens of mobiles devices, like smartphones and tablets. I think if you need to implement security policies this is a good software. But, I think if you are in a company with a small number of devices or you don't have strict security policies, maybe another software could be more appropriate.

Incentivized

It's a good company to grow with because as needs change there are more features available.

Incentivized

• Devices enrollment
• Automation of configuration
• Android Devices management
• Security features like device encryption, remote wipe, password enforcement

Incentivized

• Web Based
• Automated Ticket creation

Incentivized

• It's some complicated to ensure installation on android devices
• The user interface is not so intuitive
• Lack of integration to other systems, such as Active Directory

Incentivized

• It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
• Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
• Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.

Incentivized

They're good at resolving issues when they arise.

Incentivized

Miradore Management Suite is a little more expensive than SOTI , but Miradore Management Suite supports more type of devices. Also, Miradore Management Suite has remote support and data loss prevention, SOTI does not have these features. We prefer the Miradore Management Suite's GUI against SOTI, and Miradore Management Suite offers a wide range of reporting in order to have enough information about devices usage and take decisions.

Incentivized

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.

Incentivized

• Improved security
• Reduced IT costs, optimization of your IT staff
• Reduced cost of software deployment

Incentivized

• We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
• Searching for a ticket requires scrolling, wasting time

Incentivized