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Mojo Helpdesk vs. SherpaDesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    Mojo HelpdeskSherpaDesk
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    Mojo HelpdeskSherpaDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskSherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and SherpaDesk
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets10.01 Ratings9.12 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.11 Ratings
    ITSM collaboration and documentation9.01 Ratings6.82 Ratings
    Ticket creation and submission10.01 Ratings8.93 Ratings
    Ticket response10.01 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and SherpaDesk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base10.01 Ratings5.51 Ratings
    Internal knowledge base10.01 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and SherpaDesk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal10.01 Ratings9.12 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings9.12 Ratings
    Help Desk CRM integration10.01 Ratings9.11 Ratings
    User Ratings
    Mojo HelpdeskSherpaDesk
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (3 ratings)