| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Work | Score8.5 out of 10 | N/A | 8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee. | $24 per month |
 NetFortris (discontinued) | Score6.4 out of 10 | Mid-Size Companies (51-1,000 employees) | NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. | N/A |
| 8x8 Work | NetFortris (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| 8x8 Work | NetFortris (discontinued) | |
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| Considered Both Products | | Chose NetFortris (discontinued) Fonality had the features and functions we were looking for in a competitively priced bundle. We weren't looking for phone hardware and wanted a simple to use the soft phone function, and we appreciate the collaboration and call monitoring tools that were included in the … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose NetFortris (discontinued) If you can [get] over the initial install, Fonality is right up there with the best, with some improvements it can be even better than ones I have had used in the past. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose NetFortris (discontinued) Feature wise they matched up well. I don't know from a quality standpoint as we only evaluated 8x8 but never used their service. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose NetFortris (discontinued) We looked at 8x8 and RingCentral but ultimately opted to move our existing Fonality PBXtra installation to the Fonality cloud because the call queue monitoring features offered the most for the money. The HUD application is also a big selling point in favor of Fonality. Also, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose NetFortris (discontinued) I have used 8x8 in the past and was very dissatisfied with their customer service, call quality, rates, and communication of product managers. I have found none of the same issues with Fonality. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose NetFortris (discontinued) I had initially looked at 8x8 as I'd read great reviews and have a few other clients that use it as well. Unfortunately, they didn't offer the integration with our CRM that I needed. They told me, "We work with any CRM." But after really digging in, they weren't able to offer a … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| 8x8 Work | NetFortris (discontinued) | |||||||||||||||||||
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| Cloud PBX |
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| Call Management |
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| 8x8 Work | NetFortris (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.0 |
| Likelihood to Renew | 9.9 | 8.8 |
| Usability | 8.7 | 7.6 |
| Availability | 8.5 | 8.0 |
| Performance | 9.1 | 8.0 |
| Support Rating | 9.9 | 9.1 |
| In-Person Training | 9.1 | 8.0 |
| Online Training | 9.0 | 7.2 |
| Implementation Rating | 9.1 | 9.8 |
| Configurability | 8.8 | 9.7 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | 8.0 |
| Product Scalability | 9.0 | 8.1 |
| Professional Services | 8.7 | - |
| Vendor post-sale | 8.9 | 8.0 |
| Vendor pre-sale | 8.9 | 8.0 |
