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NiCE CXone Mpower vs. Premier Contact Point

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NiCE CXone Mpower

948 Reviews and Ratings

Premier Contact Point

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Premier Contact Point

    Score8.5 out of 10
    		N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    NiCE CXone MpowerPremier Contact Point
    Editions & Modules
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    NiCE CXone MpowerPremier Contact Point
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    NiCE CXone MpowerPremier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of NiCE CXone Mpower and Premier Contact Point
    Feature
    NiCE CXone Mpower
    9.4
    582 Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard9.2560 Ratings7.75 Ratings
    Validate callers9.6472 Ratings8.34 Ratings
    Outbound response9.5491 Ratings8.54 Ratings
    Call forwarding9.3444 Ratings8.34 Ratings
    Click-to-call (CTC)9.3404 Ratings8.93 Ratings
    Warm transfer9.8532 Ratings8.05 Ratings
    Predictive dialing9.5318 Ratings9.01 Ratings
    Interactive voice response9.5377 Ratings7.85 Ratings
    REST APIs9.3302 Ratings7.31 Ratings
    Call scripts9.2323 Ratings8.44 Ratings
    Call tracking9.5511 Ratings8.44 Ratings
    Multichannel integration9.2365 Ratings8.22 Ratings
    CRM software integration9.0366 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of NiCE CXone Mpower and Premier Contact Point
    Feature
    NiCE CXone Mpower
    9.4
    557 Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing9.5512 Ratings8.54 Ratings
    Omnichannel inbound routing9.1374 Ratings8.83 Ratings
    Recording9.6496 Ratings8.55 Ratings
    Quality management9.0481 Ratings8.23 Ratings
    Call analytics9.3487 Ratings8.63 Ratings
    Historical reporting9.4480 Ratings6.15 Ratings
    Live reporting9.4466 Ratings8.24 Ratings
    Customer surveys9.5300 Ratings8.22 Ratings
    Customer interaction analytics9.6320 Ratings9.01 Ratings
    User Ratings
    NiCE CXone MpowerPremier Contact Point
    Likelihood to Recommend
    9.7
    (614 ratings)
    8.5
    (5 ratings)
    Likelihood to Renew
    10.0
    (28 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (588 ratings)
    -
    (0 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (7 ratings)
    -
    (0 ratings)
    In-Person Training
    8.7
    (6 ratings)
    -
    (0 ratings)
    Online Training
    8.4
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (12 ratings)
    -
    (0 ratings)
    Configurability
    8.5
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    7.6
    (10 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.9
    (9 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.9
    (9 ratings)
    -
    (0 ratings)