NiCE CXone Mpower vs. RingCentral Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
 RingCentral Contact Center | Score8.1 out of 10 | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| NiCE CXone Mpower | RingCentral Contact Center | |
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| Likelihood to Recommend | 9.7 | 9.7 |
| Likelihood to Renew | 10.0 | 6.3 |
| Usability | 9.3 | 8.7 |
| Availability | 8.5 | - |
| Performance | 7.9 | - |
| Support Rating | 9.1 | 3.3 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 8.1 | 9.0 |
| Configurability | 8.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 7.9 | - |
| Vendor pre-sale | 7.9 | - |