| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Considered Both Products | Chose NiCE CXone Mpower inContact blows ININ away (now bought by Genesys systems). ININ requires a lot of money to upgrade, wouldn't do any customization for free, and would not be able to integrate as nice with Salesforce. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Salesforce Service Cloud Jira doesn't have CRM and the host of other applications available. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| NiCE CXone Mpower | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 8.3 |
| Likelihood to Renew | 10.0 | 6.1 |
| Usability | 9.3 | 8.0 |
| Availability | 8.5 | 9.5 |
| Performance | 7.9 | 8.6 |
| Support Rating | 9.1 | 7.0 |
| In-Person Training | 8.7 | 10.0 |
| Online Training | 8.4 | 9.0 |
| Implementation Rating | 8.1 | 7.0 |
| Configurability | 8.5 | - |
| Ease of integration | 7.3 | 5.0 |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 7.9 | 8.0 |
| Vendor pre-sale | 7.9 | 8.0 |
