NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
$71
per month per user
Talkdesk
Score8.6 out of 10
N/A
Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.
$85
per month per user
Pricing
NiCE CXone Mpower
Talkdesk
Editions & Modules
CXone Mpower Digital Agent
$71
per month per user
CXone Mpower Voice Agent
$94
per month per user
CXone Mpower Omnichannel Agent
$110
per month per user
CXone Mpower Essential Suite
$135
per month per user
Cxone Mpower Core Suite
$169
per month per user
CXone Mpower Complete Suite
$209
per month per user
CXone Mpower Ultimate Suite
$249
per month per user
CX Cloud Digital Essentials
$85
per month per user
CX Cloud Voice Essentials
$105
per month per user
CX Cloud Elite
$145
per month per user
CX Cloud Elite
$165
per month per user
Industry Experience Clouds
$225
Offerings
Pricing Offerings
NiCE CXone Mpower
Talkdesk
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
More Pricing Information
Community Pulse
NiCE CXone Mpower
Talkdesk
Considered Both Products
NICE Systems
No answer on this topic
Talkdesk
Verified User
Chose Talkdesk
Talkdesk meets our needs well and struck the right balance between features and price. It had all the capabilities we are looking for and has been easy to integrate and maintain. Their tech stacks up well against competitors and we did not feel we we were missing out on any …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Talkdesk
We selected Talkdesk only because we were getting mixed country data on Zendesk and thus felt the need to move to our own system. Zendesk provides data such as first response time, tracing a call and the transfers and changes in that process is easier, drawing data is far …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vendor Manager in Customer Service at Stord (Logistics & Supply Chain, 501-1000 employees)
Chose Talkdesk
Talkdesk doesn't require code writing and/or programing. It's a super easy "off the shelf" solution. Agents also find their interface super easy to understand.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Talkdesk
The reporting features and usability is much better than these other two options. 8x8 and Incontact (NICE CXone) were good when we had a smaller team of 10 to 20 agents on phones, but now that our customer service center is 50+, Talkdesk was able to handle the growth, and then …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Talkdesk
The new features that Talkdesk has made it easier for us as a company to make the change, the software is easy for agents/supervisors and managers to work with. They are always trying to improve the features as well as Support is awesome to work with.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Senior Technology Manager in Customer Service at Workfront (Computer Software, 501-1000 employees)
Chose Talkdesk
Talkdesk was a lot cheaper than all of the alternatives and the level of features that they provided combined with the time it would take to go live made it an easy choice to choose Talkdesk over the heavier competitors.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CEO (Chief Executive Officer) in Corporate at Renew Central (Consumer Services, 1-10 employees)
Chose Talkdesk
inContact has all the functionality but it's clunky and support is not as great. Five9 is a great price but the UI is not as strong. We chose Talkdesk because we wanted something we could use as we grow. We also thought Talkdesk had the most potential for being a leader in the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Technology Specialist & Logistics Coordinator in Information Technology at BCFS HHS (Individual & Family Services, 1001-5000 employees)
Chose Talkdesk
Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Tier II Technical Support Specialist in Customer Service at Weave HQ (Computer Software, 51-200 employees)
Chose Talkdesk
Incontact was functional, but hard to use and understand, especially for newer employees. While the incontact call routing was expansive, their interface was also a little clunky. Incontact also did not integrate with any of the third party products that use here, which was a …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer Support Manager in Customer Service at Weave (Telecommunications, 201-500 employees)
Chose Talkdesk
It has been good to integrate with our CRM, but Nice was more flexible on customization. Granted it took more time and back end knowledge from us to build out the Nice system how we wanted it, but it was well worth it for the customization aspects. The ability to integrate and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Talkdesk
We selected Talkdesk because of the reliability and support offered by the team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
No answers on this topic
Delivers good value for the price
No answers on this topic
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Happy with the feature set
No answers on this topic
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Lived up to sales and marketing promises
No answers on this topic
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Implementation went as expected
No answers on this topic
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Features
NiCE CXone Mpower
Talkdesk
Contact Center Software
Comparison of Contact Center Software features of NiCE CXone Mpower and Talkdesk
Feature
NiCE CXone Mpower
9.4
582 Ratings
Talkdesk
7.8
470 Ratings
Agent dashboard
9.2560 Ratings
7.5450 Ratings
Validate callers
9.6472 Ratings
8.7397 Ratings
Outbound response
9.5491 Ratings
7.0413 Ratings
Call forwarding
9.3444 Ratings
7.0403 Ratings
Click-to-call (CTC)
9.3404 Ratings
8.6375 Ratings
Warm transfer
9.8532 Ratings
8.8425 Ratings
Predictive dialing
9.5318 Ratings
8.3219 Ratings
Interactive voice response
9.5377 Ratings
8.2300 Ratings
REST APIs
9.3302 Ratings
8.1236 Ratings
Call scripts
9.2323 Ratings
7.1213 Ratings
Call tracking
9.5511 Ratings
8.3418 Ratings
Multichannel integration
9.2365 Ratings
7.6305 Ratings
CRM software integration
9.0366 Ratings
5.8361 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of NiCE CXone Mpower and Talkdesk