TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NiCE CXone Mpower

    Score8.9 out of 10
    N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Talkdesk

    Score8.6 out of 10
    N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    NiCE CXone MpowerTalkdesk
    Editions & Modules
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    NiCE CXone MpowerTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    NiCE CXone MpowerTalkdesk
    Considered Both Products
    NICE Systems
    No answer on this topic
    Talkdesk
    Chose Talkdesk
    Talkdesk meets our needs well and struck the right balance between features and price. It had all the capabilities we are looking for and has been easy to integrate and maintain. Their tech stacks up well against competitors and we did not feel we we were missing out on any …
    Incentivized
    Chose Talkdesk
    We selected Talkdesk only because we were getting mixed country data on Zendesk and thus felt the need to move to our own system. Zendesk provides data such as first response time, tracing a call and the transfers and changes in that process is easier, drawing data is far …
    Incentivized
    Chose Talkdesk
    Talkdesk doesn't require code writing and/or programing. It's a super easy "off the shelf" solution. Agents also find their interface super easy to understand.
    Incentivized
    Chose Talkdesk
    The reporting features and usability is much better than these other two options. 8x8 and Incontact (NICE CXone) were good when we had a smaller team of 10 to 20 agents on phones, but now that our customer service center is 50+, Talkdesk was able to handle the growth, and then …
    Incentivized
    Chose Talkdesk
    The new features that Talkdesk has made it easier for us as a company to make the change, the software is easy for agents/supervisors and managers to work with. They are always trying to improve the features as well as Support is awesome to work with.
    Incentivized
    Chose Talkdesk
    Talkdesk was a lot cheaper than all of the alternatives and the level of features that they provided combined with the time it would take to go live made it an easy choice to choose Talkdesk over the heavier competitors.
    Incentivized
    Chose Talkdesk
    inContact has all the functionality but it's clunky and support is not as great. Five9 is a great price but the UI is not as strong. We chose Talkdesk because we wanted something we could use as we grow. We also thought Talkdesk had the most potential for being a leader in the …
    Incentivized
    Chose Talkdesk
    8x8 doesn't come close and InContact was out of our price range.
    Incentivized
    Chose Talkdesk
    Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide …
    Incentivized
    Chose Talkdesk
    Incontact was functional, but hard to use and understand, especially for newer employees. While the incontact call routing was expansive, their interface was also a little clunky. Incontact also did not integrate with any of the third party products that use here, which was a …
    Incentivized
    Chose Talkdesk
    It has been good to integrate with our CRM, but Nice was more flexible on customization. Granted it took more time and back end knowledge from us to build out the Nice system how we wanted it, but it was well worth it for the customization aspects. The ability to integrate and …
    Incentivized
    Chose Talkdesk
    We selected Talkdesk because of the reliability and support offered by the team.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NiCE CXone MpowerTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of NiCE CXone Mpower and Talkdesk
    Feature
    NiCE CXone Mpower
    9.4
    582 Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard9.2560 Ratings7.5450 Ratings
    Validate callers9.6472 Ratings8.7397 Ratings
    Outbound response9.5491 Ratings7.0413 Ratings
    Call forwarding9.3444 Ratings7.0403 Ratings
    Click-to-call (CTC)9.3404 Ratings8.6375 Ratings
    Warm transfer9.8532 Ratings8.8425 Ratings
    Predictive dialing9.5318 Ratings8.3219 Ratings
    Interactive voice response9.5377 Ratings8.2300 Ratings
    REST APIs9.3302 Ratings8.1236 Ratings
    Call scripts9.2323 Ratings7.1213 Ratings
    Call tracking9.5511 Ratings8.3418 Ratings
    Multichannel integration9.2365 Ratings7.6305 Ratings
    CRM software integration9.0366 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of NiCE CXone Mpower and Talkdesk
    Feature
    NiCE CXone Mpower
    9.4
    557 Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing9.5512 Ratings8.2416 Ratings
    Omnichannel inbound routing9.1374 Ratings8.1299 Ratings
    Recording9.6496 Ratings9.0440 Ratings
    Quality management9.0481 Ratings9.0400 Ratings
    Call analytics9.3487 Ratings8.2414 Ratings
    Historical reporting9.4480 Ratings9.2421 Ratings
    Live reporting9.4466 Ratings8.3413 Ratings
    Customer surveys9.5300 Ratings8.0230 Ratings
    Customer interaction analytics9.6320 Ratings8.2265 Ratings
    User Ratings
    NiCE CXone MpowerTalkdesk
    Likelihood to Recommend
    9.7
    (614 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    10.0
    (28 ratings)
    8.5
    (37 ratings)
    Usability
    9.3
    (588 ratings)
    8.5
    (299 ratings)
    Availability
    8.5
    (10 ratings)
    10.0
    (7 ratings)
    Performance
    7.9
    (10 ratings)
    10.0
    (7 ratings)
    Support Rating
    9.1
    (7 ratings)
    6.6
    (130 ratings)
    In-Person Training
    8.7
    (6 ratings)
    10.0
    (2 ratings)
    Online Training
    8.4
    (8 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    8.1
    (12 ratings)
    7.4
    (217 ratings)
    Configurability
    8.5
    (7 ratings)
    10.0
    (7 ratings)
    Ease of integration
    7.3
    (7 ratings)
    10.0
    (1 ratings)
    Product Scalability
    7.6
    (10 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    7.9
    (9 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    7.9
    (9 ratings)
    9.1
    (3 ratings)